Not receving email from GoDaddy
Dear Experts
Please can someone assist me. My domain is not receiving email from another domain that is hosted with GoDaddy. They also have their email hosted with GoDaddy. I can send email to them fine. We just cant receive from them. Their server attempts to connect to ours but then for some reason just drops.
Mail flow into my environment:
Internet -> company firewall -> Cisco Ironport -> Exchange 2010 server
On my ironport there are no entries logged for even a connection attempt from their server.
On my firewall however I can see their server attempts to connects but we only receive bytes worth of data, 777, 843, 777, 843. There seems to be a pattern.
Refer to attached image.
Any ideas?
Please can someone assist me. My domain is not receiving email from another domain that is hosted with GoDaddy. They also have their email hosted with GoDaddy. I can send email to them fine. We just cant receive from them. Their server attempts to connect to ours but then for some reason just drops.
Mail flow into my environment:
Internet -> company firewall -> Cisco Ironport -> Exchange 2010 server
On my ironport there are no entries logged for even a connection attempt from their server.
On my firewall however I can see their server attempts to connects but we only receive bytes worth of data, 777, 843, 777, 843. There seems to be a pattern.
Refer to attached image.
Any ideas?
SOLUTION
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ASKER
Thank you both for your prompt replies. I am going to open up a support ticket with GoDaddy. Will let yall know the results.
ASKER
ok I eventually managed to get hold of GoDaddy. The reason I am not receiving email from them is because my MTA has a poor reputation.
Did they offer help on how to resolve this?
SOLUTION
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ASKER
20161103 02:19:40.047 core sid="2EAQc51nKEj0t" id="2EAQc51nKEj0t2EAQcZyxp
i am the recipient here.
i am the recipient here.
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ASKER CERTIFIED SOLUTION
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ASKER
Found the problem on my own.
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Replace the 'xxx' in the script with the appropriate values. Note the start and end dates should be a day before and a day after the email was actually sent.
I'm not confident you'll find anything here but just in case. Next move on to the transport logs. For this next section you'll want to enable verbose logging on the Receive Connector used to receive email from GoDaddy. If you're not sure which RC this applies to just enable it on all of them, I do this anyway with every Exchange server I deploy:
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Once logging is enabled, have the sender send another email so it can be captured in the logs. Give it about an hour after the email is sent before moving on to the next step.
Open up the path to the transport logs:
C:\Program Files\Microsoft\Exchange Server\V14\TransportRoles\
The date should be in the file names so open the log for the date the email was sent and just search Notepad for the WAN IP or sender address. Please report back your findings and we'll keep digging.