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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 146
  • Last Modified:

Internet Explorer 11 Crashes

Problem signature:
  Problem Event Name:      APPCRASH
  Application Name:      iexplore.exe
  Application Version:      11.0.9600.18450
  Application Timestamp:      57c77728
  Fault Module Name:      KERNELBASE.dll
  Fault Module Version:      6.1.7601.23392
  Fault Module Timestamp:      56eb2fb9
  Exception Code:      c0000005
  Exception Offset:      00008d6c
  OS Version:      6.1.7601.2.1.0.256.1
  Locale ID:      1033
  Additional Information 1:      0a9e
  Additional Information 2:      0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:      0a9e
  Additional Information 4:      0a9e372d3b4ad19135b953a78882e789
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Paul Corathers
Asked:
Paul Corathers
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1 Solution
 
mbkitmgrCommented:
Disable plugins one by one to see if one is contributing to the issue,
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*** Hopeleonie ***IT ManagerCommented:
Will IE also crash in safe mode?

How to:
http://www.dell.com/support/article/ch/de/chbsdt1/SLN265764/EN
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Paul CorathersOffice Manager/OwnerAuthor Commented:
Disabled all plugin still same issue
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Paul CorathersOffice Manager/OwnerAuthor Commented:
Same issue in safe mode
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*** Hopeleonie ***IT ManagerCommented:
Will IE crash in a Windows clean boot?

How to:
https://support.microsoft.com/en-us/kb/929135
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Paul CorathersOffice Manager/OwnerAuthor Commented:
I should mention, I have removed IE and reinstalled.  I have run system restore, I've run ccleaner, I am currently running malabytes and spybot and I am doing an uninstall on some suspicious programs.
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Paul CorathersOffice Manager/OwnerAuthor Commented:
I am suspecting maybe some virus or? as Windows  Defender was turned off and there was some weird antivirus program
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*** Hopeleonie ***IT ManagerCommented:
Did you try a clean boot?
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Paul CorathersOffice Manager/OwnerAuthor Commented:
Sorry about the delay in closing the question.  I thought there were some good suggestions. There were some other issues so I did a clean windows reinstall.  I am still doing some tweaking but I think that resolved the issue. I was trying to avoid a clean install because that is a paid in !@@,
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