[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

Mail Flow rule at Office 365 Exchange Server level to forward mail from selected user accounts

Posted on 2016-11-01
5
Medium Priority
?
704 Views
Last Modified: 2016-11-07
I would appreciate any knowledge you could share on this subject.

I need to set up a mail flow forwarding rule at the Office 365 Exchange server admin console in the Office 365 Admin portal.

The purpose is to forward mail to a specific address at our CRM provider (Highrise) which will attached all communication sent to and from users in our customer service department within the given contacts CRM account/profile.

Here is a sample of the email address we would need to forward all inbound and bcc all outbound from a list of specific Office 365 mail users.

Sample forward and bcc address: dropbox@33880432.mycompany.highrisehq.com

I would like to do this at the server level not with forwarding or a user level mail processing rule.

Your assistance with that the mail flow rule for the forwarding (inbound) and the bcc (outbound) would be greatly appreciated.
0
Comment
Question by:armgon
  • 2
  • 2
5 Comments
 
LVL 45

Expert Comment

by:Vasil Michev (MVP)
ID: 41868271
0
 

Author Comment

by:armgon
ID: 41868843
Great Information Vasil.

I will look into it.

Outside of Journaling any suggestions on how to set up the mail flow rules for this.
0
 
LVL 45

Accepted Solution

by:
Vasil Michev (MVP) earned 2000 total points
ID: 41868873
Journaling will be the best option here, other than that you can create rules with the relevant forward/BCC action. There's a very detailed comparison between the two, with examples, here: https://blogs.technet.microsoft.com/exchange/2010/01/28/interception-and-redirection-of-messages-using-transport-rules-or-journaling/
0
 

Expert Comment

by:Frank Jacques
ID: 41871328
What you need is the redirect or BCC in the mail flow -> rules section and tag the source header with your  specific address,

i do this since users send email to ME@domain instead of support@domain so i redirect/cc to support on server level.
0
 

Author Closing Comment

by:armgon
ID: 41878050
I will use a combination of both journaling and transport rules
0

Featured Post

Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes Top 9 Exchange troubleshooting utilities that every Exchange Administrator should know. Most of the utilities are available free of cost. List of tools that I am going to explain in this article are:   Microsoft Remote Con…
There are literally thousands of Exchange recovery applications out there. So how do you end up picking one that’s ideal for your business & purpose? By carefully scouting the product’s features, the benefits it offers you, & reading ample reviews f…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…
Visualize your data even better in Access queries. Given a date and a value, this lesson shows how to compare that value with the previous value, calculate the difference, and display a circle if the value is the same, an up triangle if it increased…
Suggested Courses

607 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question