Solved

Mail Flow rule at Office 365 Exchange Server level to forward mail from selected user accounts

Posted on 2016-11-01
5
392 Views
Last Modified: 2016-11-07
I would appreciate any knowledge you could share on this subject.

I need to set up a mail flow forwarding rule at the Office 365 Exchange server admin console in the Office 365 Admin portal.

The purpose is to forward mail to a specific address at our CRM provider (Highrise) which will attached all communication sent to and from users in our customer service department within the given contacts CRM account/profile.

Here is a sample of the email address we would need to forward all inbound and bcc all outbound from a list of specific Office 365 mail users.

Sample forward and bcc address: dropbox@33880432.mycompany.highrisehq.com

I would like to do this at the server level not with forwarding or a user level mail processing rule.

Your assistance with that the mail flow rule for the forwarding (inbound) and the bcc (outbound) would be greatly appreciated.
0
Comment
Question by:armgon
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 42

Expert Comment

by:Vasil Michev (MVP)
ID: 41868271
0
 

Author Comment

by:armgon
ID: 41868843
Great Information Vasil.

I will look into it.

Outside of Journaling any suggestions on how to set up the mail flow rules for this.
0
 
LVL 42

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 41868873
Journaling will be the best option here, other than that you can create rules with the relevant forward/BCC action. There's a very detailed comparison between the two, with examples, here: https://blogs.technet.microsoft.com/exchange/2010/01/28/interception-and-redirection-of-messages-using-transport-rules-or-journaling/
0
 

Expert Comment

by:Frank Jacques
ID: 41871328
What you need is the redirect or BCC in the mail flow -> rules section and tag the source header with your  specific address,

i do this since users send email to ME@domain instead of support@domain so i redirect/cc to support on server level.
0
 

Author Closing Comment

by:armgon
ID: 41878050
I will use a combination of both journaling and transport rules
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article outlines some of the reasons why an email message gets flagged as spam on a recipient's end.
Microsoft Office 365 is a subscriptions based service which includes services like Exchange Online and Skype for business Online. These services integrate with Microsoft's online version of Active Directory called Azure Active Directory.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

630 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question