I would appreciate any knowledge you could share on this subject.
I need to set up a mail flow forwarding rule at the Office 365 Exchange server admin console in the Office 365 Admin portal.
The purpose is to forward mail to a specific address at our CRM provider (Highrise) which will attached all communication sent to and from users in our customer service department within the given contacts CRM account/profile.
Here is a sample of the email address we would need to forward all inbound and bcc all outbound from a list of specific Office 365 mail users.
Sample forward and bcc address: firstname.lastname@example.org
I would like to do this at the server level not with forwarding or a user level mail processing rule.
Your assistance with that the mail flow rule for the forwarding (inbound) and the bcc (outbound) would be greatly appreciated.