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HP Office jet Pro 8620 on windows server 2012r2

Posted on 2016-11-01
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Last Modified: 2016-11-20
i  have a HP Office jet Pro 8620  and i installed it on windows server 2012 r2 and install Drivers but when i try to print test page it didn't print and there is no error show? when i add it local on client its working fine  . any help here
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Question by:Mohamed Hussien
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Scott C earned 668 total points (awarded by participants)
ID: 41868481
Hmmm...I have an 8600 and an 8610 on my 2012 R2 print server and they both work fine.

Make sure you download the latest driver for that specific printer from HP.  I tried using the 8600 for the 8100 and that didn't work for me.  Once I used the correct driver it worked fine.

Just for testing purposes, try using the HP Universal Print driver.  See if that will at least let you print something.
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LVL 7

Assisted Solution

by:No More
No More earned 668 total points (awarded by participants)
ID: 41868489
Check printer properties ports, sometimes it adds those WDS ports which cause problems make sure you have an IP address there

Also you could restart printer spooler in services and make sure it's started
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Expert Comment

by:Scott C
ID: 41868508
Good point David.  I only use IP ports.
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LVL 98

Expert Comment

by:John Hurst
ID: 41868705
The printer should work with both IP and WDS (seems to for me). Install the driver locally and point it to the network printer.
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by:John Hurst
John Hurst earned 664 total points (awarded by participants)
ID: 41888422
Need to reclose
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LVL 98

Expert Comment

by:John Hurst
ID: 41894657
Solutions as offered fix this issue
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