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.WAV Files won't play on some computers

Posted on 2016-11-01
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Last Modified: 2016-11-01
I have a rather urgent need to play certain .wav files on a particular computer.  There are five files that were created the same way, two will play and three will not.  The only difference I can see is that the ones that will play are 17 kbps bitrate, and the ones that won't are 19 kbps.  All are small files (under 1 MB).  The ones that won't play don't play in Windows Media Player (encountered a problem while playing the file), VLC (nothing happens), iTunes (doesn't even show up as files when added).  However there are two computers that do successfully play the files.   Those computers are identical to each other and I assume have different sound cards from the ones that won't play it.  Unfortunately, those computers are not in the location where we need these files to play.  Does anyone have any idea what can be done on the computer that is in the right location to make it play?  Also, on the computers that do play it I used VLC to convert to an MP4 and that didn't work either.  Help!!!
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Question by:landiiiks2
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8 Comments
 
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by:dbrunton
dbrunton earned 250 total points
ID: 41868966
Can you convert them to MP3?  

Use Audacity for that purpose if you wish to go that way.  http://www.audacityteam.org/ for Audacity and get the LAME encoder as well when you go to downloads.
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by:akahan
akahan earned 250 total points
ID: 41869090
Can you play back the files in the location where playback works, and record the playback onto your phone?   That is, just use the phone as if you were dictating into it, and record the audio onto the phone, through the phone's microphone.

Then take your phone to the room where you want to play the audio, and play it from your phone.

Dirty, I know, but you imply that you're dealing with a situation where urgency, more than quality, matters.
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Author Comment

by:landiiiks2
ID: 41869185
Audacity says it doesn't recognize the file type.  The phone is a good idea, except the computer that needs it is 400 miles away.  We are trying to scare up a microphone so we can use sound recorder and do essentially the same thing.  But it makes no sense why this isn't working.  It might make sense if the files wouldn't play anywhere, but they do play on some computers.  By the way, all involved computers are Windows 7, if that matters.
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LVL 48

Expert Comment

by:dbrunton
ID: 41869196
>>  Audacity says it doesn't recognize the file type.

What is the file extension?  Something not quite right here.

Also try GSpot  http://www.videohelp.com/software/GSpot and see how it identifies the file.
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by:akahan
ID: 41869213
If you record it on the phone, you can then send the phone's recording by email to the computer that needs to play it.
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Author Comment

by:landiiiks2
ID: 41869302
The extension is .wav.  They appear in all respects to be normal .wav files, and were recorded exactly the same way as the two that do work.  I would just assume that they were corrupted if it wasn't for the fact that they play on some computers.  We have been able to use Sound Recorder to get around the issue, but if anyone still has an answer I would appreciate it!
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LVL 48

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dbrunton earned 250 total points
ID: 41869317
Can you just try GSpot anyway to satisfy my curiosity?

GSpot
And report back the information between the red lines.
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Author Comment

by:landiiiks2
ID: 41869416
dbrunton, you hit the nail on the head!  These files were all created through Philips dictation software, and I"m still don't know what was done differently with these - if anything, but here is what it showed...

Codec.jpg
I"m not sure if I showed that right, but it's a Philips' codec, not the usual .wav one.  So I think that the computers that played the file are ones that have the Philips software, and the other ones did not.  Mystery solved!
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