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Kaspersky Endpoint Security Blocking OpenVPN Connect

Posted on 2016-11-01
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Last Modified: 2016-11-22
I have a windows 7 Pro computer that has Kaspersky Endpoint Security that is installed from Kaseya. The version is 10.2.5.3201. We installed OpenVPN Connect version 2.1.1.102 and when the enduser logs in to OpenVPN Connect they never get an ip. I completely disabled KES and same issue. If i uninstall KES OpenVPN connects fine. I have found that i need to disable IM, Web and Mail filter on KES in order for the VPN client to work. Anyone experience this before an know of a fix so i dont have to disable these filters on KES.
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Question by:noclav
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Expert Comment

by:John Hurst
ID: 41869489
Since you know it is a conflict between Kaspersky and Open VPN, try a different VPN client.

We use Symantec Endpoint with NCP Secure Entry. I am not suggesting you change AV, but you could try a different VPN client.
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LVL 10

Expert Comment

by:Maclean
ID: 41869506
Stop monitoring on SSL ports will help.

-Open Kaspersky
-Click 'Settings'.
-Click  'Additional'.
-Click 'Network'
-Uncheck 'Scan encrypted connections'.
-Above "Encrypted Connections, click on 'Select'
-Right-click on each line that has HTTPS or SSL mentioned and click on 'Disable'.
-Save all changes & reboot. Then check again.

It is a common issue with Kaspersky. "Disable" Does not seem to truly disable everything.
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LVL 69

Expert Comment

by:Qlemo
ID: 41869744
You can also try to use a different port than 443 to keep KES from trying to scan traffic.
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Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 

Author Comment

by:noclav
ID: 41870568
Under settings tab i have Antivirus Protection, Scheduled Tasks, Advanced Settings. Under advanced i dont see a network option.
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LVL 10

Expert Comment

by:Maclean
ID: 41871326
My bad. mixed up endpoint security 10 with Pure 3. I work with both depending on customer.
For EPS10 try this solution article (From Kaseya on Kaspersky ironicaly :)
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Author Comment

by:noclav
ID: 41871357
thanks for the article but I saw that and that is for the servers. my issue is with the windows 7clients.
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Expert Comment

by:Maclean
ID: 41871441
Disabling network drivers should be the same for both OS

I would download the reg file, check where it tries to change something in registry for W7, and compare.
Backup current settings, and make the change to test.
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LVL 69

Expert Comment

by:Qlemo
ID: 41891233
Objection: The question was specific about this combination of products. Recommending a totally different combi is no solution in general. Also we do not know of any of the other suggestions would work. So the question should be considered unresolved and deleted.
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Accepted Solution

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noclav earned 0 total points
ID: 41891932
I've requested that this question be deleted for the following reason:

This is a kaspersky issue that they are working on a patch to resolve this.
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LVL 69

Expert Comment

by:Qlemo
ID: 41891933
Objection: In that case you should post that as a comment and then accept your own answer, so others having the same issue will know.
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