IIS error - Browser or gateway element with ID 'InternetExplorer' cannot be found.

Heyas,

I am getting the following error when trying a launch a website from IIS7 using IE11.

Configuration Error

Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.

Parser Error Message: The browser or gateway element with ID 'InternetExplorer' cannot be found.

Source Error:


Line 1:  <browsers>
Line 2:    <browser id="IE11" parentID="InternetExplorer">
Line 3:        <identification>
Line 4:        <capability name="majorversion" match="^11$" />


My browser is up to date and I am using .NET framework 4.0 for the website.

Any suggestions for troubleshooting are welcome.

Thank you.
ZackGeneral IT Goto GuyAsked:
Who is Participating?
 
David Johnson, CD, MVPConnect With a Mentor OwnerCommented:
somewhere in your code you tried to check the browser and version and your code is failing there
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Kyu LapizRemote Support/Tech SupportCommented:
Hi hellworld12345,

Try to add the website in the compatibility settings.

Launch the IE browser. Press ALT button click Tools, and select Compatibility View Settings. Add the URL of the website the click Close. Close the browser and relaunch.

Let me know if need more help.
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ZackGeneral IT Goto GuyAuthor Commented:
Hi Kyu,

Tried that no fix, any other suggestions?

Cheers.
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David Johnson, CD, MVPOwnerCommented:
It is a problem with that particular website.  Are you an administrator of that site?
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ZackGeneral IT Goto GuyAuthor Commented:
Hi David,

It's a problem with this particular website and I am the administrator of the website.

Thank you.
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ZackGeneral IT Goto GuyAuthor Commented:
Hi David,

Check the code and add some experimenting the below change fixed the issue:

<browsers>
  <browser id="IE11" parentID="InternetExplorer">


I changed this to


<browsers>
  <browser id="IE11" parentID="IE">


Thank you.
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ZackGeneral IT Goto GuyAuthor Commented:
Thank you for the assistance
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Deacon AdamsI.T SpecialistCommented:
Good day David

have you came right if not try this method

Firstly, please confirm you can run the app in visual studio, and can browse it in IE11, if in developer envrionment can't also browser the app, it seems not the IIS issue, maybe the IE11 have not be set up correctly, please try to refer to this thread:
http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/this-page-cant-be-displayed/67749b28-7c68-46d8-a889-bcf79b263040

Secondly, if the app can work in developer environment, just can't work when deploy it to IIS, please try to refer to the following points:

Clear the IE11 cache, and then try brower the app again.
See the IIS log file, to check the what arised, you can see the log file in "%SystemDrive%\inetpub\logs\LogFiles
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