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Mimecast Bounce

Posted on 2016-11-02
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Last Modified: 2016-11-07
Hi

Were getting the following bounced emails when sending from Mimecast:

Message rejected: Please check your DKIM entry in your DNS for the domain you are sending from. Guide for bulk senders www.bt.com/bulksender

Their support (apart from it being terrible) just confirmed that its an issue the recipient side and that DKIM should be enabled in order for the email to be received.

We are sending from exchange direct to mimecast i believe.

Ideas where this can be done?  

Thanks
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Question by:CHI-LTD
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by:Veerappan Sundaram
Veerappan Sundaram earned 250 total points
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Try this first for your SMTP domain name - http://mxtoolbox.com/dkim.aspx

Also make sure you have SPF record as well.

This KB from mimecast might help - https://community.mimecast.com/docs/DOC-1453
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OnlineSupport earned 250 total points
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You can setup mimecast to use DKIM. Its quite simple to do.

Select Services | GateWay | Polices

Select the DNS Authentication Definition

Select the Default DNS Authentication policy | Tick the box ‘sign outbound mail with DKIM’

Select the Lookup and select the domain for which you want to sign messages

Now you want to generate the public Key, click ‘Generate’

This will then give you the DKIM Selector DNS and Public Key

Now you need to login to your External DNS and create a TXT record using the Selector and ._domainkey

The content would be the Public Key

v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3D............
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by:CHI-LTD
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Thanks, i found this out now, even though mimecast themselves didnt have a clue!!!
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