Shoretel SIP Trunks failing to work after migrating internet/firewall
Posted on 2016-11-02
Need some guidance on this please. Have a Small Business edition shoretel setup, running HQ, SG90, SG90BRI, E1k and an ingate siperator.
We've migrated the internet and replaced the firewall (cisco asa 5505) and rebuild the config so essentially the same apart from it has new external IP addresses. However the SIP trunks failed to come online.
It transpired that the old firewall had an additional wan IP address allocated to the firewall, and this IP was stored in the gamma portal. So
We've tried using an additional IP address to the firewall and using the current WAN IP of the firewall to Gamma portal, but no joy.
The config on the ingate appears to be configured to point traffic direct to Gamma. The old and new firewalls had/has an inbound NAT rule from WAN IP internal ingate e.g: nat (inside,outside) source static a-172.16.10.35 a-*.*.*.*