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Error trying to Connect - Exchange 2010, Outlook 2010 & Windows 10

Posted on 2016-11-02
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Last Modified: 2016-11-12
I have several workstations that when you open Outlook, in the lower right hand corner it says 'trying to connect' and takes several minutes before it will say Connected to Microsoft Exchange.  Sometimes I have to force 'update folder' to get it to connect.  This is happening on several (but not all) Windows 10 machines.  We are running Exchange 2010 & Outlook 2010.

If I look at Event Viewer on a PC - it just shows that Outlook is hanging.
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Question by:nancyk2000
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11 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 41870186
Take one of the problem machines, delete the Outlook Profile (Control Panel, Mail). Shut down the machine, start it up and create a new Outlook Profile. Test and please let us know.
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LVL 15

Expert Comment

by:Jason Crawford
ID: 41870193
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Author Comment

by:nancyk2000
ID: 41870270
I tried starting in safe mode - no difference - same issue.  I did remove and create a new Outlook mail profile - no difference - same issue.
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LVL 93

Expert Comment

by:John Hurst
ID: 41870278
Again on one problem computer.

1. Try uninstalling Office, restarting and then reinstalling Office and updating it.

2. If this does not work, make a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test.
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LVL 15

Expert Comment

by:Jason Crawford
ID: 41870281
Try the same mailbox on a different workstation
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LVL 54

Expert Comment

by:McKnife
ID: 41871146
Take a clean win10 machine, install outlook and nothing else. Is the problem reproducible?
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LVL 6

Assisted Solution

by:Niten Kumar
Niten Kumar earned 500 total points
ID: 41871344
Is there any difference in Windows updates on the Windows 10 machines on which it works from the ones on which its having issues.  Also check if there are any add-ins for outlook on the machines with problems.
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Accepted Solution

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nancyk2000 earned 0 total points
ID: 41873948
Tried all of the above with no luck.  Loaded the Win 10 Anniversary update and suddenly when we start Outlook - it immediately connects to server.  No clue why this fixed it but it did.
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LVL 54

Expert Comment

by:McKnife
ID: 41873960
I have no idea why you close the question the way you do... the point system is being misused, clearly.
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