?
Solved

Exchange 2010 - Send on Behalf of permissions

Posted on 2016-11-02
4
Medium Priority
?
99 Views
Last Modified: 2016-11-05
Hi all,

When we send an email on behalf of a shared mailbox, the emails comes as "firstname lastname on behalf of sharedmailboxname". In this case, the customer/receiver sometimes figures out the email address of the user himself and sends that user email instead of replying to the original email (since our email address policy is firstname.lastname@abc.com).

My questions is that, is there any way, I can remove the last name from this design ? Only the first name shows when a user sends email on behalf of a shared mailbox ? We do not allow users 'Send As' permissions to shared mailboxes and they can only use the 'Send on Behalf of' permissions.

Regards.
0
Comment
Question by:Exchange User
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 9

Expert Comment

by:Evan Cutler
ID: 41870797
Open the shared mailbox as an additional mailbox, give yourself full access and send as permissions, and then change the from Address by typing in the actual SMTP alias you want to send as after clicking the From option. The 2nd field should have the "Send from" option set to the shared mailbox you have open.

If you change the "Send From" option, it might give you what you are looking for.
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 2000 total points
ID: 41871016
The only way would be to change the display name of the actual user to be just the first name, as the email header is built on the fly by the information in Exchange.

Otherwise you would be look at header rewriting to remove the information from the header. That would require a third party tool.

Have to say though - you are unusual in trying to work like this. All of the Shared Mailbox implementations I have done where they don't want the actual email address shown they have used Send As permissions.
1
 
LVL 3

Author Comment

by:Exchange User
ID: 41871068
Hi Simon,

Thank you for your reply. I know its unusual. The thing is that we are actually moving from Send As permissions to Send on Behalf permissions as part of our new company policy for customers. I think its my fault as well. We actually had an incident a few months ago when a user sent inappropriate information to a customer from one of our shared mailboxes and I couldnt figure out which user sent that email before it was too late. The user apparently deleted all traces of that email from his end. I was still new to this company and at that time I figured out that logging was disabled, and email could be completely deleted from the system before being backed up. So, now I guess they all have decided not to continue with Send As permissions.

You mentioned there could be a 3rd party tool to modify header information. Do you know any good ones ?

Thanks again.
0
 
LVL 3

Author Comment

by:Exchange User
ID: 41871069
Hi Evan,

Even when you send emails in this way, the additional information is attached to the header after you send the email. I need a way to edit that information.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Suggested Courses

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question