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Exchange 2010 - Send on Behalf of permissions
Hi all,
When we send an email on behalf of a shared mailbox, the emails comes as "firstname lastname on behalf of sharedmailboxname". In this case, the customer/receiver sometimes figures out the email address of the user himself and sends that user email instead of replying to the original email (since our email address policy is firstname.lastname@abc.com
My questions is that, is there any way, I can remove the last name from this design ? Only the first name shows when a user sends email on behalf of a shared mailbox ? We do not allow users 'Send As' permissions to shared mailboxes and they can only use the 'Send on Behalf of' permissions.
Regards.
When we send an email on behalf of a shared mailbox, the emails comes as "firstname lastname on behalf of sharedmailboxname". In this case, the customer/receiver sometimes figures out the email address of the user himself and sends that user email instead of replying to the original email (since our email address policy is firstname.lastname@abc.com
My questions is that, is there any way, I can remove the last name from this design ? Only the first name shows when a user sends email on behalf of a shared mailbox ? We do not allow users 'Send As' permissions to shared mailboxes and they can only use the 'Send on Behalf of' permissions.
Regards.
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ASKER
Hi Simon,
Thank you for your reply. I know its unusual. The thing is that we are actually moving from Send As permissions to Send on Behalf permissions as part of our new company policy for customers. I think its my fault as well. We actually had an incident a few months ago when a user sent inappropriate information to a customer from one of our shared mailboxes and I couldnt figure out which user sent that email before it was too late. The user apparently deleted all traces of that email from his end. I was still new to this company and at that time I figured out that logging was disabled, and email could be completely deleted from the system before being backed up. So, now I guess they all have decided not to continue with Send As permissions.
You mentioned there could be a 3rd party tool to modify header information. Do you know any good ones ?
Thanks again.
Thank you for your reply. I know its unusual. The thing is that we are actually moving from Send As permissions to Send on Behalf permissions as part of our new company policy for customers. I think its my fault as well. We actually had an incident a few months ago when a user sent inappropriate information to a customer from one of our shared mailboxes and I couldnt figure out which user sent that email before it was too late. The user apparently deleted all traces of that email from his end. I was still new to this company and at that time I figured out that logging was disabled, and email could be completely deleted from the system before being backed up. So, now I guess they all have decided not to continue with Send As permissions.
You mentioned there could be a 3rd party tool to modify header information. Do you know any good ones ?
Thanks again.
ASKER
Hi Evan,
Even when you send emails in this way, the additional information is attached to the header after you send the email. I need a way to edit that information.
Even when you send emails in this way, the additional information is attached to the header after you send the email. I need a way to edit that information.
If you change the "Send From" option, it might give you what you are looking for.