Solved

Mouse freeze on PC

Posted on 2016-11-02
10
117 Views
Last Modified: 2016-11-22
My mouse suddenly (without any pattern of action I can follow) freezes (no time or duration pattern) and I need to reboot the system (via the keyboard).

I looked in to the event viewer the only error I see is;
There was an error communicating to the Orion DCS server

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-LocationProvider" Guid="{EAAB4D92-5199-46C4-A779-9721CE323D46}" />
  <EventID>2005</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>1</Task>
  <Opcode>0</Opcode>
  <Keywords>0x2000000000000001</Keywords>
  <TimeCreated SystemTime="2016-11-02T13:53:56.055902300Z" />
  <EventRecordID>4691</EventRecordID>
  <Correlation />
  <Execution ProcessID="7176" ThreadID="3884" />
  <Channel>Application</Channel>
  <Computer>Dell</Computer>
  <Security UserID="S-1-5-19" />
  </System>
- <EventData>
  <Data Name="HResult">-2147012721</Data>
  </EventData>
  </Event>
0
Comment
Question by:Abraham Deutsch
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
  • 2
10 Comments
 
LVL 92

Accepted Solution

by:
nobus earned 450 total points
ID: 41873522
what mouse is this?  wired or wifi?  usb or PS/2 ?
first test with another mouse, new batteries, and other connection port
0
 
LVL 2

Author Comment

by:Abraham Deutsch
ID: 41874006
This happens even when I work on the PC remotely, does this say that the issue is not the mouse or local port?
0
 
LVL 92

Expert Comment

by:nobus
ID: 41874316
so it happens when you work local, and remote?
is there any software taking up cpu power at that time?
you can check with task manager-  first in the general view
or in the Performance tab -Resource manager
0
How Blockchain Is Impacting Every Industry

Blockchain expert Alex Tapscott talks to Acronis VP Frank Jablonski about this revolutionary technology and how it's making inroads into other industries and facets of everyday life.

 
LVL 16

Assisted Solution

by:joinaunion
joinaunion earned 50 total points
ID: 41874862
Ya. I had same issue with mine on win 7. Replaced mouse issue gone. May be worth a try in your case.
0
 
LVL 92

Expert Comment

by:nobus
ID: 41875180
tx for supporting my first thought joinaunion
1
 
LVL 2

Author Comment

by:Abraham Deutsch
ID: 41875891
As said I have this experience when working remotely as well.
When it happens it's very close to starting the computer before opening any application so I would not say it's because of heavy load on the computer.
0
 
LVL 92

Expert Comment

by:nobus
ID: 41875901
probably not, but i cannot see what softwares you start during startup
you can try this :
make a new user account, and test if you have the problem also when booting from that
0
 
LVL 16

Expert Comment

by:joinaunion
ID: 41876318
This article is in reference to event id 2005.
https://technet.microsoft.com/en-ca/library/cc775114(v=ws.10).aspx

You may need to check counters and enable remote registry.

Also stated in the article is to check firewall rules.

Please post back any results if you make changes or if you think this is not relevant.
0
 
LVL 2

Author Closing Comment

by:Abraham Deutsch
ID: 41878984
Since in the lest few days I did not have any issue working remotely I will assume the issue is the mouse
0
 
LVL 92

Expert Comment

by:nobus
ID: 41879127
tx for the feedback
0

Featured Post

Optimum High-Definition Video Viewing and Control

The ATEN VM0404HA 4x4 4K HDMI Matrix Switch supports 4K resolutions of UHD (3840 x 2160) and DCI (4096 x 2160) with refresh rates of 30 Hz (4:4:4) and 60 Hz (4:2:0). It is ideal for applications where the routing of 4K digital signals is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

No single Antivirus application (despite claims by manufacturers) will catch or protect you from all Virus / Malware or Spyware threats. That doesn't stop you from further protecting yourself however - and this article is to show you how.
A small collection of useful tips and tricks for Windows 10 users that I decided to write as a result of recent questions that were asked and answered at Experts Exchange. Two short video tutorials included. Enjoy..
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

627 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question