Solved

Microsoft Dynamics Print Management sending out statements to the wrong customer emails.

Posted on 2016-11-02
5
58 Views
Last Modified: 2016-11-02
We are seeing statements being sent out to the wrong customers

1. Issue was discovered 11.02.2016.

2. Customer A they received Customer  b's statement.

That statement had no data on it.

So the issue seems to be we are sending out blank data to the wrong customers.

AX Print Management is pulling the wrong customer data.
0
Comment
Question by:Robert Brown
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 5

Expert Comment

by:Damon Repton
ID: 41870779
Is the wrong email address set as primary on the customer contact details???
0
 
LVL 1

Author Comment

by:Robert Brown
ID: 41870814
No..correct customer email is setup for the correct customer.

Seems like a corruption of the database or the program.

We can send out individual using the Print Management Destination, and it works fine.

When we run the program as a batch job it is malfunctioning.
0
 
LVL 5

Accepted Solution

by:
Damon Repton earned 500 total points
ID: 41870838
Is this AX2012??

This could be CIL issues, try compiling CIL, also worth doing a full X++ compile
0
 
LVL 1

Author Comment

by:Robert Brown
ID: 41870907
Yes 2012 R2.
0
 
LVL 1

Author Closing Comment

by:Robert Brown
ID: 41870913
Thank you I will pass this idea along to out consultants. Thanks again!
0

Featured Post

MS Dynamics Made Instantly Simpler

Make Your Microsoft Dynamics Investment Count  & Drastically Decrease Training Time by Providing Intuitive Step-By-Step WalkThru Tutorials.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For cloud, the “train has left the station” and in the Microsoft ERP & CRM world, that means the next generation of enterprise software from Microsoft is here: Dynamics 365 is Microsoft’s new integrated business solution that unifies CRM and ERP fun…
Desired Skill Set for Microsoft Dynamics CRM Technical Resources – Part I
Attackers love to prey on accounts that have privileges. Reducing privileged accounts and protecting privileged accounts therefore is paramount. Users, groups, and service accounts need to be protected to help protect the entire Active Directory …
Suggested Courses

732 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question