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Microsoft Dynamics Print Management sending out statements to the wrong customer emails.

Posted on 2016-11-02
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Last Modified: 2016-11-02
We are seeing statements being sent out to the wrong customers

1. Issue was discovered 11.02.2016.

2. Customer A they received Customer  b's statement.

That statement had no data on it.

So the issue seems to be we are sending out blank data to the wrong customers.

AX Print Management is pulling the wrong customer data.
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Question by:Robert Brown
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5 Comments
 
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Expert Comment

by:Damon Repton
ID: 41870779
Is the wrong email address set as primary on the customer contact details???
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Author Comment

by:Robert Brown
ID: 41870814
No..correct customer email is setup for the correct customer.

Seems like a corruption of the database or the program.

We can send out individual using the Print Management Destination, and it works fine.

When we run the program as a batch job it is malfunctioning.
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Accepted Solution

by:
Damon Repton earned 500 total points
ID: 41870838
Is this AX2012??

This could be CIL issues, try compiling CIL, also worth doing a full X++ compile
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Author Comment

by:Robert Brown
ID: 41870907
Yes 2012 R2.
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Author Closing Comment

by:Robert Brown
ID: 41870913
Thank you I will pass this idea along to out consultants. Thanks again!
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