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Windows Photo Viewer on Windows 7 Pro

Posted on 2016-11-02
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Last Modified: 2016-11-04
Hello all,
I have never seen this issue before so I would love some help on it.
We have an EMR that uses Windows Photo Viewer to view and print insurance cards, etc.
One of the PCs can access Windows Photo Viewer to see what she wants to print but when she selects the printer it shows what you want to print but before you ever get to click on the Print button, Windows Photo Viewer just vanishes.
I can print everything else to the printer with no problem.
I have uninstalled the printer, rebooted, installed the printer, rebooted and it does the same thing.
I then uninstalled Windows Live Essentials, rebooted, installed Windows Live Essentials, rebooted and it does the same thing.
Ran an sfc /scannow and it came back with no errors.
I have no idea how to fix Windows Photo Viewer.
And yes this is the only computer out of 25 that is having this issue.
Thanks,
Kelly W.
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Question by:K_Wilke
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3 Comments
 
LVL 93

Accepted Solution

by:
nobus earned 2000 total points
ID: 41871640
if it is a recent problem, try a system restore to a date all was fine
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LVL 6

Author Closing Comment

by:K_Wilke
ID: 41872725
That was the ticket.  Worked beautifully!  Thank you so very much.
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LVL 93

Expert Comment

by:nobus
ID: 41873501
tx for feedback - and enjoy
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