shared Outlook Mailbox Question

Hi,

I have a couple of users that ALL have access  to a shared mailbox.
Recently a folder was created in the shared Mailbox.
ALL of the other users see this NEW folder except ONE.
I've tried removing the shared mailbox and adding it back,
but still doesn't show up for this one user.

cache mode is enabled, should i delete the cache mode file or is there a better solution?

thank you....
GST-GRIDTECHAsked:
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Edwin HofferConnect With a Mentor Technical ExpertCommented:
Dear user
Yes, you can disable Cached exchange mode for shared folders to solve this bug. But there is also an alternate solution you need to check if this helps you out.

Alternate Solution 1: You can delete the OST file and let the Outlook create a new one or you can recover it by using tool to repair OST file.

Alternate Solution 2: Create a new folder on the client desktop who is missing an email. Name the folder. Create a new folder where the missing folder would have existed in the folder hierarchy. Creating a new folder in the shared mailbox can show the hidden folders. Shortly after doing this, the missing folder showed up on the 5 clients where it was missing. Now you can delete the newly created folder.  

Thanks & Regards
Edwin Hoffer
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Niten KumarPrincipal Systems AdministratorCommented:
What version of exchange are you using and what version of outlook?
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Lisa Hendrickson "CallThatGirl"MS Outlook ExpertCommented:
Remove the person's permissions and add in again, be sure to not select from the "offline GAL" but from the real GAL. I see this often.
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GST-GRIDTECHAuthor Commented:
Hi
Exchange 2012
Office  2013
Thank you
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Niten KumarPrincipal Systems AdministratorCommented:
Is it Exchange 2013 and Outlook 2013?  Has the issue been resolved after following the above suggestions?
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GST-GRIDTECHAuthor Commented:
thank you
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