Outlook 2010 Search Issue
Hi there I'm wondering if you guys can help?
We have a 2008r2 RDS Server with a strange problem. Outlook 2010 clients seem to be unable to search beyond 1 month. If you manually scroll down the mailbox you can see it in the inbox so the email is not archived. Connection is to Exchange server directly (no Cached mode)
what we've tried:
- Outlook Safe mode - Returns 1 month only
- OWA - Returns 1 month only
- Enabling Cached Exchange Mode - Returns 1 month only
- Disabling Cached Exchange Mode again - Returns 1 month only
- Wiping & Rebuilding Search Indexing database - Returns 1 month only
- Attaching the exchange mailbox to a 2nd AD account - This allows us to search and return the desired results on the second user profile with the mailbox attached
- User's view is Not filtered
I can only think that there is a user profile setting/registry setting causing this (though the OWA results seems to throw that out) but we've run out of Ideas and have no idea how to move forward. Any help is greatly appreciated
Kind Regards,
Jon
We have a 2008r2 RDS Server with a strange problem. Outlook 2010 clients seem to be unable to search beyond 1 month. If you manually scroll down the mailbox you can see it in the inbox so the email is not archived. Connection is to Exchange server directly (no Cached mode)
what we've tried:
- Outlook Safe mode - Returns 1 month only
- OWA - Returns 1 month only
- Enabling Cached Exchange Mode - Returns 1 month only
- Disabling Cached Exchange Mode again - Returns 1 month only
- Wiping & Rebuilding Search Indexing database - Returns 1 month only
- Attaching the exchange mailbox to a 2nd AD account - This allows us to search and return the desired results on the second user profile with the mailbox attached
- User's view is Not filtered
I can only think that there is a user profile setting/registry setting causing this (though the OWA results seems to throw that out) but we've run out of Ideas and have no idea how to move forward. Any help is greatly appreciated
Kind Regards,
Jon
John
Open Outlook, Options and look in Search options. Make sure Search is enabled for the entire Mailbox, not just Current Folder.
When clients call me with search not working, here are the 2 things that usually work.
Go to search something, then a bar comes up, select "search tools" and check "indexing status"
If it's at 0, it's ok. If not, leave Outlook open as long as you can. If you close Outlook often, it doesn't have a chance to finish.
So if it's at 0, then re-index the computer/Rebuild the index.
Control Panel>-Indexing Options->Advanced-> Rebuild.
While you're in the indexing, I make sure Outlook is on the list, sometimes it's not.
Go to search something, then a bar comes up, select "search tools" and check "indexing status"
If it's at 0, it's ok. If not, leave Outlook open as long as you can. If you close Outlook often, it doesn't have a chance to finish.
So if it's at 0, then re-index the computer/Rebuild the index.
Control Panel>-Indexing Options->Advanced-> Rebuild.
While you're in the indexing, I make sure Outlook is on the list, sometimes it's not.
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ASKER
Exchange Search on the server was the issue not Client Side Search Indexing.