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Outlook 2010 Search Issue

Posted on 2016-11-04
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Last Modified: 2016-11-09
Hi there I'm wondering if you guys can help?

We have a 2008r2 RDS Server with a strange problem. Outlook 2010 clients seem to be unable to search beyond 1 month. If you manually scroll down the mailbox you can see it in the inbox so the email is not archived. Connection is to Exchange server directly (no Cached mode)

what we've tried:
- Outlook Safe mode - Returns 1 month only
- OWA - Returns 1 month only
- Enabling Cached Exchange Mode - Returns 1 month only
- Disabling Cached Exchange Mode again - Returns 1 month only
- Wiping & Rebuilding Search Indexing database - Returns 1 month only
- Attaching the exchange mailbox to a 2nd AD account - This allows us to search and return the desired results on the second user profile with the mailbox attached
- User's view is Not filtered

I can only think that there is a user profile setting/registry setting causing this (though the OWA results seems to throw that out) but we've run out of Ideas and have no idea how to move forward. Any help is greatly appreciated

Kind Regards,
Jon
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Question by:Jon a.k.a Netgopher
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by:John Hurst
ID: 41873929
Open Outlook, Options and look in Search options. Make sure Search is enabled for the entire Mailbox, not just Current Folder.
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LVL 5
ID: 41874026
When clients call me with search not working, here are the 2 things that usually work.

Go to search something, then a bar comes up, select "search tools"  and check "indexing status"

If it's at 0, it's ok. If not, leave Outlook open as long as you can. If you close Outlook often, it doesn't have a chance to finish.

So if it's at 0, then re-index the computer/Rebuild the index.
Control Panel>-Indexing Options->Advanced-> Rebuild.

While you're in the indexing, I make sure Outlook is on the list, sometimes it's not.
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Assisted Solution

by:Jon a.k.a Netgopher
Jon a.k.a Netgopher earned 0 total points
ID: 41874090
Hi Both,
Indexing is completed successfully (1.5 Million items indexed)

we've tried with both "all items" and "current folder" settings. The folder allows searching of approximately 1 month but search for anything beyond that (in the same folder) it fails to return results even though you can manually scroll down and find the email in question,

Kind Regards,
Jon
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Assisted Solution

by:Lisa Hendrickson "CallThatGirl"
Lisa Hendrickson "CallThatGirl" earned 500 total points
ID: 41874102
I'd try rebuilding the computer index, do it today and leave the computer open and up all weekend. Might be done by Monday.
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Accepted Solution

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Jon a.k.a Netgopher earned 0 total points
ID: 41874710
Good evening All,
I Think I've solved my own problem here after substantial digging.

For those who encounter this issue similar to my symptoms (especially Note if the same issue occurs in OWA) the probable issue is with Exchange Search Database NOT client side Search indexing (by that i mean the computer/server hosting Outlook client)

My resolution was to:
- Stop the Microsoft Exchange Search Indexer on the Exchange server
- Goto your Mailbox Database location and rename the CatalogData-GUID folder in the mailbox to CatalogData-GUID.old
- Start the Exchange Search Indexer and allow it to rebuild
- Using Exchange Management Shell, use the Get-MailboxDatabaseCopyStatus commandlet to view the rebuild status. When it changes from Crawling to Healthy you should be good to go.

Many thanks Lisa and John for your Suggestions.

Kind Regards,
Jon
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Author Closing Comment

by:Jon a.k.a Netgopher
ID: 41880274
Exchange Search on the server  was the issue not Client Side Search Indexing.
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