Solved

Save & Send Using E-mail from Word & Excel = Outlook Data File Error Message

Posted on 2016-11-04
4
32 Views
Last Modified: 2016-11-04
Running Office 2010, Exchange 2010 on Windows 10 machine.  Outlook is working fine but when I attempt to  "Save & Send" a Word or Excel document as an attachment, I receive a window saying  "the file c:\users\xxxx\AppData\Local\Microsoft\Outlook\xxxxxxxxxxxx.ost cannot be opened"

Tried repairs Office install, deleting .ost file and letting it create a new one, PC & software fully updated.
Outlook-Message.JPG
0
Comment
Question by:nancyk2000
  • 3
4 Comments
 
LVL 92

Accepted Solution

by:
John Hurst earned 500 total points
ID: 41873982
Close Outlook, open Control Panel, Mail, and delete the Outlook Profile (this will delete your email account as well).

Now restart the computer, make a new Outlook Account (Profile) and test again.

If this does not work, make a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test.

I assume from your post this operation is working on other computers.
0
 

Author Comment

by:nancyk2000
ID: 41874118
Deleting the mail Outlook profile did not work.  I logged in to the same machine as a different user, started Outlook and it runs perfectly under that new profile/user.

Not sure what that means?
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 41874176
So the Windows account is damaged. You need to back up any data in it, delete it and create a new Windows account.

This is as I suggested in https:#a41873982
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 41874361
@nancyk2000 - Thanks and I was happy to help you resolve your issue.
0

Featured Post

Can’t get the mobile email signature right?

Not having any luck when trying to create an email signature for mobile devices? Does the formatting keep messing up? Make sure you have great email signatures on all devices by using Exclaimer Cloud - Signatures for Office 365.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now