Solved

Save & Send Using E-mail from Word & Excel = Outlook Data File Error Message

Posted on 2016-11-04
4
72 Views
Last Modified: 2016-11-04
Running Office 2010, Exchange 2010 on Windows 10 machine.  Outlook is working fine but when I attempt to  "Save & Send" a Word or Excel document as an attachment, I receive a window saying  "the file c:\users\xxxx\AppData\Local\Microsoft\Outlook\xxxxxxxxxxxx.ost cannot be opened"

Tried repairs Office install, deleting .ost file and letting it create a new one, PC & software fully updated.
Outlook-Message.JPG
0
Comment
Question by:nancyk2000
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 95

Accepted Solution

by:
John Hurst earned 500 total points
ID: 41873982
Close Outlook, open Control Panel, Mail, and delete the Outlook Profile (this will delete your email account as well).

Now restart the computer, make a new Outlook Account (Profile) and test again.

If this does not work, make a new, test Windows User Profile (Account). Log into the new Windows Account, set up Outlook and test.

I assume from your post this operation is working on other computers.
0
 

Author Comment

by:nancyk2000
ID: 41874118
Deleting the mail Outlook profile did not work.  I logged in to the same machine as a different user, started Outlook and it runs perfectly under that new profile/user.

Not sure what that means?
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 41874176
So the Windows account is damaged. You need to back up any data in it, delete it and create a new Windows account.

This is as I suggested in https:#a41873982
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 41874361
@nancyk2000 - Thanks and I was happy to help you resolve your issue.
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article is a collection of issues that people face from time to time and possible solutions to those issues. I hope you enjoy reading it.
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question