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Cannot ping or print from one Win 10 workstation

Posted on 2016-11-04
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Last Modified: 2016-11-30
7 PCs in an office here all running Windows 10

Network = workgroup

New router installed with IP address of 192.168.1.254

Canon photocopier / printer with IP address of 192.168.1.50

All PCs can print perfectly  bar 1 PC which cannot. When initially set up - worked great for 1 week.

When you ping printer (ping 192.168.1.50)  it responds " response from 192.168.1.254 destination unreachable"

What could the problem be?
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Question by:furuno
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LVL 6

Expert Comment

by:Joshua Hopkins
ID: 41874055
Check the cable/wifi connection.  What is the ip address of that machine?  Can it ping the gateway 192.168.1.254?
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Author Comment

by:furuno
ID: 41874067
yes it can ping the gateway 192.168.1.254
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Expert Comment

by:Joshua Hopkins
ID: 41874098
Are all the ip address static or DHCP?  Can it ping other computers on the network?
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Author Comment

by:furuno
ID: 41874178
All are DHCP. It can ping other computers on network.
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John Hurst earned 1000 total points (awarded by participants)
ID: 41874220
On this problem computer, run TCP/IP Reset, DNS Fluah

Open cmd.exe with Run as Administrator
Then  netsh int ip reset c:\resetlog.txt
Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache
Then restart the computer
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Assisted Solution

by:Joshua Hopkins
Joshua Hopkins earned 1000 total points (awarded by participants)
ID: 41874353
You can try to reset the adapter as John stated and if that does not work then you can try deleting the network interface from the device manager and rebooting.  It will repair anything that might be causing a hangup with drivers or address-mapping.
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Author Comment

by:furuno
ID: 41874570
ok thanks guys I will try these solutions when on-site again and will report back
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Author Comment

by:furuno
ID: 41883757
solved!

The reason it could ping is because the printer had changed IP address.

when users were asked if the printer was working. They all reported "yes". They were infact using a 2nd printer - a printer they were not meant to be using!

Two lessons here. Printers must be statically assigned in the router and the IT admin should never ever trust end-user reports. Observe them instead and always test the problem for yourself (even if it does mean asking a user to relinquish their seat for 15mins in a busy work environment).  

Printer's IP address was statically assigned and port number changed in client devices. All works perfect now.

Thanks for the great advice dispenced  by all the JH's!
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Expert Comment

by:John Hurst
ID: 41906986
Author acknowledged that our solutions helped here.
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