Solved

Windows 10, version 1607 reset computer, requesting to sign out

Posted on 2016-11-05
21
45 Views
Last Modified: 2016-11-06
Hello,
     I just set up a client's computer, working great. Last night there was a request to do a Window Update and she said yes. When her computer restarted almost everything was gone as if a reset had been done. There is even a Windows.old folder with nothing in it. When I checked which update had been done it said, "Feature update to Windows 10, version 1607.
     She is now getting the message -
We can't sign into your account
This problem can often be fixed by signing our of your account and ten signing back in. If you don't sign out now, any files you create or changes you make will be lost.
    Needless to say we are very concerned. Fortunately she has a cloud backup but I hesitate to restore with this message. There are 2 TEMP users. She is signed in with the account that was created when I set up the computer, it is a local account.
Thank you for you help!
Mags
0
Comment
Question by:MagsMcKinley14
  • 8
  • 8
  • 4
  • +1
21 Comments
 
LVL 53

Accepted Solution

by:
McKnife earned 250 total points
ID: 41875512
Look into c:\users, there will be her old profile with all the data.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 41875519
Also, something must have been wrong to begin with as updates do not cause this issue on a properly working machine. I have done lots of these upgrades.

Get her profile data as McKnife suggests and save it on an external media.

Then rebuild Windows 10 from the Media Creation Link and recover her data to a new profle

https://www.microsoft.com/en-us/software-download/windows10

Click on Upgrade to Windows 10 (even if Windows 10 is running), click on the Download button, select Open (Run) but NOT Save. Allow the program to run. Allow drivers to update. Then select Keep Everything.

You can also Keep Data, or Keep Nothing. Keep Nothing is very close to a clean install
0
 

Author Comment

by:MagsMcKinley14
ID: 41875520
Ahhh, You are correct McKnife but I can't seem to sign into it. It says we are signing into it, says "Lori" but it must be a temp account. I said to switch users and only Lori comes up.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 41875521
That is why I suggest saving the data and rebuilding from there. Probably the fastest way.
0
 

Author Comment

by:MagsMcKinley14
ID: 41875529
I agree John...I've never seen this with an update. Apparently from my search many people have issues with this update. Her user account may have been corrupted.

Having her attach an external drive now. Backing up now.

What about creating a new user, log into it, delete the Temp Users and see if I can then log into her original user or transfer her files and folders to the new user.?
0
 
LVL 53

Expert Comment

by:McKnife
ID: 41875530
Profile corruption happens. It is no reason to reinstall Windows, if you ask me. Copy the data to your new profile, unless Windows displays it's a temporary one, and that's that.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 41875533
I know you can restore the profile data as suggested, but a Repair Install will fix errors and (likely) prevent this from happening.
0
 
LVL 7

Assisted Solution

by:No More
No More earned 125 total points
ID: 41875535
Repair install wont fix corrupted profile and NO! It doesn't prevent from happening, these kind of problems, are rare it just happens, same as computer domain trust, it's like 1 user from 50 chance
0
 
LVL 92

Assisted Solution

by:John Hurst
John Hurst earned 125 total points
ID: 41875538
Correct but we are suggesting making a new profile and restoring the data to it.
0
 

Author Comment

by:MagsMcKinley14
ID: 41875540
After the backup I will create a new user profile, transfer her data to it and remove all other users. Since this appears to be a user profile corruption I will try this first without a Refresh. Thanks everyone...so wonderful you are all here!!!
0
NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

 

Author Comment

by:MagsMcKinley14
ID: 41875556
Okay...this is really weird.  I added a new user, rebooted, the computer did something and viola...everything is back!
0
 
LVL 92

Assisted Solution

by:John Hurst
John Hurst earned 125 total points
ID: 41875562
That is somewhat common. I have seen it happen. But the issue for me is why it happens and preventive action to not letting it happen
0
 

Author Comment

by:MagsMcKinley14
ID: 41875563
Hard to know John...brand new computer!
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 41875566
It can happen from user action and doing something stray
0
 

Author Closing Comment

by:MagsMcKinley14
ID: 41875567
Thanks everyone! Another Windows Mystery...at least my client is happy!!
0
 
LVL 53

Expert Comment

by:McKnife
ID: 41876036
That behavior is no good sign and it is very likely to happen again.
So be aware that windows profiles nay be backed up and be restored from backup.
0
 

Author Comment

by:MagsMcKinley14
ID: 41876165
I question if she never actually restarted her computer but continued to try and log in. In any case McKnife it sounds as if I should create a new User Profile and copy all her file and folders to it...correct?
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 41876169
Copy the data from the old profile to the new one. That works.
0
 

Author Comment

by:MagsMcKinley14
ID: 41876171
McKnife and John what if everything is working and the restart corrected the issue? Her original profile is as it was before the update.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 41876209
If all is working, keep the original profile and use it. Make a backup of it for safekeeping and move on.

It is hard to pin down a fluke so just accept it and carry on
1
 
LVL 53

Expert Comment

by:McKnife
ID: 41876230
"I question if she never actually restarted her computer but continued to try and log in." - if she didn't even try a reboot, ok, then her Profile might be ok now. Just leave it as is.
1

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is an article about Leadership and accepting and adapting to new challenges. It focuses mostly on upgrading to Windows 10.
Windows 10 introduced a new kind of product activation called Digital Entitlement, in addition to using the conventional product key activation. In this article I investigated the detail of such activation and provide some tips so you can understand…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now