Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Wireless signal issues with my Sonicpoints  (Sonicwall)

Posted on 2016-11-06
8
Medium Priority
?
68 Views
Last Modified: 2016-11-30
I have a Sonicwall TZ200W with two sonicpoints (APs) attached to it, however the signal continues to drop and devices get disconnected from the sonicpoints suddenly. The sonicpoints work for a while and then users report their devices are slow accessing the network, or they lost connection however they can reconnect and use the network.

I have two SSIDs broadcasting (one private and one public). I have a maximum of 35 devices connecting to the public network and unlimited to the private network.

I have 4 mobile devices using Windows embedded and also have three devices using Windows 8.1 connecting to the private network. These devices work for a few minutes and as users are scanning items on the shelves then the devices disconnect and we are having to reconnect constantly, however this issue is not consistent, there are days that everything goes very  well and there are other days that we have more issues than others when using the wireless network.

Thank you in advance for any help with this issue.
0
Comment
Question by:Mario Gonzalez
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 1

Expert Comment

by:Peter Hamilton
ID: 41876399
Just to ask the obvious - you have updated to the latest code release.  I have two SonicWalls running without issue, however, I know they are fully updated.

The other areas to check are your license provisions and the overall processor demands on the SonicWall.  I assume the SonicWall is acting as your DHCP server - do you have sufficient address space - is there potential for duplicate IP addresses?

Look at the logs and they should give you a good idea as to where your problem lies.
0
 

Author Comment

by:Mario Gonzalez
ID: 41876657
Thank you!

The private and the public SSIDs are on different subnets than the rest of the network and I don't know if this will cause the DHCP to run out of IPs.

I am not sure if there are other settings that might affect the clients connection to the wireless, i.e intrusion prevention, or other?
0
 
LVL 13

Assisted Solution

by:Greg Hejl
Greg Hejl earned 1000 total points (awarded by participants)
ID: 41877084
I had a similar issue - had to adjust channels as i had a neighbor battling for channel space.

Look for competing AP's in your vicinity.

You can block these AP's in sonicwall
0
Looking for the Wi-Fi vendor that's right for you?

We know how difficult it can be to evaluate Wi-Fi vendors, so we created this helpful Wi-Fi Buyer's Guide to help you find the Wi-Fi vendor that's right for your business! Download the guide and get started on our checklist today!

 
LVL 31

Accepted Solution

by:
masnrock earned 1000 total points (awarded by participants)
ID: 41877109
Have you scanned for other networks in the area? If you need a suggestion on apps that you can use for this, many exist, I just happen to use Wifi Explorer on my Android phone. Chances are you have interference issues.

I'm not sure what type of area the office is located in, but if you are in an area like the downtown of a city, I would recommend that you look into Sonicpoints that support 5 GHz (hopefully you also devices that support 5 GHz). You may also find that you have to adjust the transmit power on each Sonicpoint to get an optimal result.
0
 

Author Comment

by:Mario Gonzalez
ID: 41884041
Yes, I can see that the sonicpoints are scanning about 5 more APs round our buildings. How can I stop the sonicpoints to scan for these APs, or is there a way we can block them completely from appearing?

Thanks,
0
 
LVL 31

Assisted Solution

by:masnrock
masnrock earned 1000 total points (awarded by participants)
ID: 41884046
Here's an article to help you with rogue AP detection
https://support.software.dell.com/kb/sw13383
0
 

Author Comment

by:Mario Gonzalez
ID: 41904847
I am still looking at this and haven't had a chance to look at the suggested solution. I will be posting soon the results.

Thanks,
0
 
LVL 31

Expert Comment

by:masnrock
ID: 41906987
Question answered
0

Featured Post

Simplify Your Workload with One Tool

How do you combat today’s intelligent hacker while managing multiple domains and platforms? By simplifying your workload with one tool. With Lunarpages hosting through Plesk Onyx, you can:

Automate SSL generation and installation with two clicks
Experience total server control

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

During and after that shift to cloud, one area that still poses a struggle for many organizations is what to do with their department file shares.
This program is used to assist in finding and resolving common problems with wireless connections.
Michael from AdRem Software outlines event notifications and Automatic Corrective Actions in network monitoring. Automatic Corrective Actions are scripts, which can automatically run upon discovery of a certain undesirable condition in your network.…
Monitoring a network: how to monitor network services and why? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the philosophy behind service monitoring and why a handshake validation is critical in network monitoring. Software utilized …

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question