I know choosing a backup solution is difficult even thought most experts based on my search in this exchange recommend acronis (I am not sure how Acronis manage to get their name in the topic list out of any other backup solution) or paragon, what attracts me about novabackup is their offering "unlimited phone in and email support. You have unlimited access to tech staff for any issue you may encounter. With our local, one-on-one support engineers"
I currently have storagecraft and the backup fails, which is ok there is no backup that will never make issues, but their support is terrible, you need to open a ticket online it takes till thy get back to you and only by email then you replay, and so it goes back and fort, its days without a backup and time consuming on troubleshooting.
About macrium I found a amazing Feature and vary important, that it does self testing. (which is included in their free addition)
My question does who use this product are had experience with it, what is your opinion? what are the pro and cons you notices?