Alkannetworks
asked on
Error when i tried to sent mails to my organization
Dear
I have problem when i tried to send mail from external mail to my orgnizaion mail server the message as below from gmail
Delivery to the following recipient failed permanently:
info@citadelplaza.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain citadelplaza.com [143.95.77.106].
The error that the other server returned was:
530 SMTP authentication is required.
I can send mails to external domains but i cant receive it
I have problem when i tried to send mail from external mail to my orgnizaion mail server the message as below from gmail
Delivery to the following recipient failed permanently:
info@citadelplaza.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain citadelplaza.com [143.95.77.106].
The error that the other server returned was:
530 SMTP authentication is required.
I can send mails to external domains but i cant receive it
ASKER
exchange 2010
Do you try to send an email to distribution list or mailbox? For distribution list to receive an email from external, you must un select the require authentication on distribution list.
If for mailbox, does it happen to all external email account, not just gmail account? If that a case, what is your routing mail from external to internal.
Internet > mail gateway > edge > hub > mailbox?
If for mailbox, does it happen to all external email account, not just gmail account? If that a case, what is your routing mail from external to internal.
Internet > mail gateway > edge > hub > mailbox?
looks like you configured your send connector to use GMAIL as your smart host, you cannot do that, google will never accept to relay your emails
ASKER
thanks , no i didn't configure any send connectors using smart host as attached
Mail.jpg
Mail-3.jpg
Mail-2.jpg
Mail.jpg
Mail-3.jpg
Mail-2.jpg
Does this is a new exchange 2010 installation? If yes, make sure the "anonymous" is selected on default receive connector.
ASKER
no , it is not new installation , and "anonymous" is already selected as attached
Mail-4.jpg
Mail-4.jpg
"anonymous" is only related to inbound has nothing to do with outbound,
the errror is clear
Google tried to deliver your message, but it was rejected by the server for the recipient domain citadelplaza.com [143.95.77.106].
GOOGLE tried, so your emails are routed through google, what are your "External DNS" ?
the errror is clear
Google tried to deliver your message, but it was rejected by the server for the recipient domain citadelplaza.com [143.95.77.106].
GOOGLE tried, so your emails are routed through google, what are your "External DNS" ?
ASKER
i would like to know when i use ping to mail.citadelplaza.com it reply with my server external IP , but citadelplaza.com point to godaddy servers which my domain registered , is this related to any configuration done on godaddy dns zone file can cause this error
Oh sorry I misread your OP sorry and sorry to suriyaehnop
Your MX record is pointing to Name: hostmaster.citadelplaza.co m
Address: 143.95.77.106
and this IP is replying by
220 Welcome to Bamboo SMTP server.
Who is Bamboo ??? is that your Public Ip ?
Your MX record is pointing to Name: hostmaster.citadelplaza.co
Address: 143.95.77.106
and this IP is replying by
220 Welcome to Bamboo SMTP server.
Who is Bamboo ??? is that your Public Ip ?
ASKER
but when i am using mxtoolbox app it replied with the attached , my mail server name and My mail server external IP
ASKER
here the results are
citadelplaza.com
primary name server = ns1.bamboo.arvixe.com
responsible mail addr = hostmaster.citadelplaza.co m
serial = 2016110703
refresh = 3600 (1 hour)
retry = 600 (10 mins)
expire = 1209600 (14 days)
default TTL = 86400 (1 day)
if you just did the change maybe they didn't replicate yet
citadelplaza.com
primary name server = ns1.bamboo.arvixe.com
responsible mail addr = hostmaster.citadelplaza.co
serial = 2016110703
refresh = 3600 (1 hour)
retry = 600 (10 mins)
expire = 1209600 (14 days)
default TTL = 86400 (1 day)
if you just did the change maybe they didn't replicate yet
in all cases mail.citadelplaza.com
is replying with
220 FE.alkancit.com ESMTP Smtpd; Mon, 7 Nov 2016 16:36:04 +0200
is that correct for you ?
is replying with
220 FE.alkancit.com ESMTP Smtpd; Mon, 7 Nov 2016 16:36:04 +0200
is that correct for you ?
ASKER
YES FOR MAIL.CITADELPLAZA.COM
all seems to be fine, I sent you an email to mail.citadelplaza.com
by telnet and i go the
250 2.0.0 uA7EbPax014215-uA7EbPb0014 215 Message accepted for delivery
so it is just DNS replication it needs time
by telnet and i go the
250 2.0.0 uA7EbPax014215-uA7EbPb0014
so it is just DNS replication it needs time
ASKER
ok I will be waiting for this replication to finalizing , and i will let u know
ASKER CERTIFIED SOLUTION
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ASKER
that means my A record should write (@) not my mail server , and in mx record (mail.citadelplaza.com )
Yes just like the screen shot
ASKER
Dear Akhater
I have received your mail yesterday , but still cant receive any mail from other domains including Hotmail or gmail , is this related to DNS replication time , also i would like to clarify that my domain website hosting on hostmonster , my domains registered with godaddy , and my mail server hosting in my organization , so should i point A record to my mail server or my domain ?
thanks
I have received your mail yesterday , but still cant receive any mail from other domains including Hotmail or gmail , is this related to DNS replication time , also i would like to clarify that my domain website hosting on hostmonster , my domains registered with godaddy , and my mail server hosting in my organization , so should i point A record to my mail server or my domain ?
thanks
your MX Record is still wrong
> citadelplaza.com
Server: lebanon-dc1.lebanon.ptg
Address: 172.19.100.100
citadelplaza.com
primary name server = ns1.bamboo.arvixe.com
responsible mail addr = hostmaster.citadelplaza.co m
serial = 2016110705
refresh = 3600 (1 hour)
retry = 600 (10 mins)
expire = 1209600 (14 days)
default TTL = 86400 (1 day)
In Godaddy make sure that the hostname of your MX is @ check the screen shot i sent yesterday and send me a screenshot of your godaddy config
> citadelplaza.com
Server: lebanon-dc1.lebanon.ptg
Address: 172.19.100.100
citadelplaza.com
primary name server = ns1.bamboo.arvixe.com
responsible mail addr = hostmaster.citadelplaza.co
serial = 2016110705
refresh = 3600 (1 hour)
retry = 600 (10 mins)
expire = 1209600 (14 days)
default TTL = 86400 (1 day)
In Godaddy make sure that the hostname of your MX is @ check the screen shot i sent yesterday and send me a screenshot of your godaddy config
ASKER
Can i Know what this message means when i ahve tried to send mail from Gmail to this domin
530 SMTP authentication is required.
530 SMTP authentication is required.
when google is trying to deliver the message it is not talking to your server, it is talking to another mailserver located at hostmaster.citadelplaza.co m and that server is not configured to accept emails for your domain
ASKER
ok , i think it is matter of DNS replication not mail server settings , beucase i have edit MX record last night
if you have changed the MX record last night it should be done by now....
can u please doublecheck your MX config ? maybe share a screenshot
can u please doublecheck your MX config ? maybe share a screenshot
ASKER
many thanks problem was solved
Yes it is showing fine now ....
Glad it is working
Glad it is working
ASKER
many thanks
Exchange 2013 or 2010