Our Spanish store's provider uses the EPOA protocol? What is that and how does one configure it in a Draytek 2830 router?

hi guys,

We have a store in Spain who no longer can access the internet. But we have had to resolve things remotely by configuring things and sending a new router every time, to no avail. Basically, the line is fine but it looks like our configuration is wrong for some reason.

Anyway, the provider tells me that they don't use PPPoA/PPPoE but they use the protocol EPOA?! So I'm assuming that something in the MPoA section of the router needs to be configured and rather than username/password, we have to put in the IP address, subnet mask and default gateway. But like I said, we have tried and can't get connectivity.

Do I have to select some sort of checkbox? Bridged mode?

Thanks for helping
Yashy
LVL 1
YashyAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
masnrockConnect With a Mentor Commented:
Based on what you're telling me, it sounds it should be IPoA, which shows up on the Draytek as "1483 Routed IP VC-Mux (IPoA)"

Here's a link to your Draytek's manual: www.draytek.com/ftp/Vigor2830/Manual/UG-Vigor2830-V1.01.pdf
You'll want to look at pages 19-21 to see what I'm referring to.
0
 
masnrockCommented:
What provider, and do you have the exact details that they mentioned?
0
 
YashyAuthor Commented:
The provider is Telefonica/Moviestar. Yes, the exact details are:

Protocol: EpoA (which could be IpoA or MpoA in our English?)
VPI: 8
VCI: 32
IP Address: external IP
subnet mask: 255.255.255.0
Gateway: external default gateway

That's it. No usernames/passwords etc as far as I found out.
0
 
YashyAuthor Commented:
Thank you Masnrock. I'll take a look and make changes.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.