Solved

Office 365 - Exchange Online Advanced Threat Protection

Posted on 2016-11-07
2
56 Views
Last Modified: 2016-11-08
Hi experts

client using Office 365 E3 and recently added Exchange Online Advanced Threat Protection (EOATP) to each user.

Configured the Safe Attachments rule:
Settings:
settings.JPGApplied to:
appliedto.JPG
Now, client has all of their MFP Scanners emailing through an internal SMTP Relay server (as per supported method for Office 365).

However, IT Support keep getting these:
adminemail.JPG
The system is, sometimes, timing out the malware scan on, what is just an internal email.

Rather annoyingly, on the Safe Attachments rule there is not exception option that states 'Ignore if sender is internal' as you find on other Office 365 Mail Flow Rules.

Any one come across this before?

Thanks
Mark
0
Comment
Question by:Mark Galvin
2 Comments
 
LVL 40

Accepted Solution

by:
Vasil Michev (MVP) earned 500 total points
ID: 41877635
Yeah, i think they mentioned that some more conditions are coming at one of the Ignite sessions, but for now your best bet is to disable the timeout option.
0
 
LVL 13

Author Comment

by:Mark Galvin
ID: 41878497
I think for now I will keep the time-outs coming to IT support who can then forward the emails onto the right user. We had the time out turn off before and it caused more issues.

Marking your comment as answer.
0

Featured Post

NAS Cloud Backup Strategies

This article explains backup scenarios when using network storage. We review the so-called “3-2-1 strategy” and summarize the methods you can use to send NAS data to the cloud

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
Microsoft Office Picture Manager has a Picture Shortcuts pane that shows a list with the Recently Browsed folders. While creating my video Micro Tutorial here at Experts Exchange showing How to Install Microsoft Office Picture Manager in Office 2013…
In a previous video Micro Tutorial here at Experts Exchange (http://www.experts-exchange.com/videos/1358/How-to-get-a-free-trial-of-Office-365-with-the-Office-2016-desktop-applications.html), I explained how to get a free, one-month trial of Office …

792 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question