My client has a HP PRO 400 Mfc425 Laser Jet machine connected to the network, which has stopped printing.
I cleared the queue from all computers, and powered down for 45 min, but unsuccessful.
When turning the machine on its said "Initializing..." for 10 min, then "Error 49" occurred, followed by "Scanner Error 16". What could it be?
The store is recommending to update the firmware and drivers, but I doubt it. I think it is the hardware?
As well, can anyone tell me how I can update the firmware, and can I do this remotely from another office if I have access to a PC or do I need physical access to the machine.