Windows 10 Desktop Icons Disappear at random startups
Posted on 2016-11-07
I have a clients computer which is a 3 months old new clean Windows 10 installation.
He has been having issues at random start-ups where the desktop icons do not appear. Being a very green PC user he calls me and asks me why. I get remote access (through Teamviewer)and I can see the icons, but he cannot. He can see the Windows 10 Desktop Background and the taskbar icon but not the desktop icons.
I went on-site to his place and could not get the computer to replicate the issue. It worked perfectly.
After I left it did it again to him the next day.
I know the usual right click, view, show desktop icons, so that is obviously ticked, but some times it works fine, other times it doesn't. All updates are installed as well.
I don't think it is the monitor as I would have though he would not see anything, but the monitor seems to be communicating OK with the PC.
Has anyone else had this issue?