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Windows 10 Desktop Icons Disappear at random startups

Posted on 2016-11-07
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Last Modified: 2016-11-27
I have a clients computer which is a 3 months old new clean Windows 10 installation.
He has been having issues at random start-ups where the desktop icons do not appear.  Being a very green PC user he calls me and asks me why.  I get remote access (through Teamviewer)and I can see the icons, but he cannot.  He can see the Windows 10 Desktop Background and the taskbar icon but not the desktop icons.

I went on-site to his place and could not get the computer to replicate the issue.  It worked perfectly.

After I left it did it again to him the next day.

I know the usual right click, view, show desktop icons, so that is obviously ticked, but some times it works fine, other times it doesn't.  All updates are installed as well.  

I don't think it is the monitor as I would have though he would not see anything, but the monitor seems to be communicating OK with the PC.

Has anyone else had this issue?
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Question by:mbelletty
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Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 250 total points (awarded by participants)
ID: 41878183
See if this fixes it..
simple batch file

---
@echo off
taskkill /im explorer.exe /f
start explorer.exe
exit
----
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Accepted Solution

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bbao earned 250 total points (awarded by participants)
ID: 41878198
1. when this happens, try pressing. F5 button after clicking anywhere on the desktop.

2. go to Windows Explorer and view the content of the user's Desktop, if there are any image files, such as PNG, JPG, BMP or even TIF files, remove them or move them to another folder, just not the user's Deaktop folder.
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Expert Comment

by:David Johnson, CD, MVP
ID: 41902962
no response from OP
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