Solved

How to configure outlook for office 365

Posted on 2016-11-07
4
43 Views
Last Modified: 2016-11-29
Hi

I unable to connect to office 365 to one of the user.

please note i had configured the office 365 and same as other user who able to access outlook 2016.

And the laptop was configured remotely and what i know after joing to Azure AD that just one click of the outlook that it will start to configured, however i encounter issue when i do that. Alternatively i configure manually instead and it was prompting for password, and it was showing encryption fail.

Kind regards
0
Comment
Question by:alanlam123
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 80

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 250 total points (awarded by participants)
ID: 41878265
run the connectivity analyzer on that user account. For me it was as simple as using adding an email account wizard
0
 
LVL 14

Accepted Solution

by:
Edwin Hoffer earned 250 total points (awarded by participants)
ID: 41878358
There are a number of reasons due to which a user face problem in configuring outlook for office 365, You can refer following suggested solution to resolve this.

Tip 1: Check you have active Exchange License assigned to your account. You can check it using Microsoft Online Portal.
If your license is properly assigned then see if you can fill out the Outlook prompt correctly. As you are having problem on password stage. Most of the time when an account is setup, the users will forget (or don’t know) to login to the portal and change their password. Until that password is changed from the default one, Outlook will not setup correctly.

Outlook works on Autodiscover DNS record it let the user to verify the ping. So enter autodiscover (from the internal network) or autodiscover.domainname.com (from the internet), it will show the resolution to autodiscover.outlook.com. Check that the DNS entries are correct in the public DNS. It let the user running split brain DNS.
The resolution to this issue is to add the autodiscover CNAME record to your internal DNS server. Since your workstation is connected to the internal DNS server and it has a zone that matches your internet zone, you will never reach the public DNS server. For this reason, the CNAME record for Autodiscover needs to be added to the internal DNS server.


Tip 2: Try to create a new Outlook Profile and then connect it using Office 365.


Tip 3: Make sure that the Autodiscover CNAME record is set up correctly.

You can also refer the following microsoft article to fix this out.
https://support.microsoft.com/en-us/kb/2404385
Thanks & Regards
Edwin Hoffer
0
 
LVL 80

Expert Comment

by:David Johnson, CD, MVP
ID: 41902964
closed
0
 

Author Comment

by:alanlam123
ID: 41906725
Thanks for the great help.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many people use more than one email account and so it becomes difficult for them to manage them when they use separate accounts,  so, in this article, I have shared an easy way to add Other Mail Accounts in your Google Inbox. It helps to combine all…
You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question