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How to configure outlook for office 365

Posted on 2016-11-07
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Last Modified: 2016-11-29
Hi

I unable to connect to office 365 to one of the user.

please note i had configured the office 365 and same as other user who able to access outlook 2016.

And the laptop was configured remotely and what i know after joing to Azure AD that just one click of the outlook that it will start to configured, however i encounter issue when i do that. Alternatively i configure manually instead and it was prompting for password, and it was showing encryption fail.

Kind regards
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Question by:alanlam123
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by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 1000 total points (awarded by participants)
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run the connectivity analyzer on that user account. For me it was as simple as using adding an email account wizard
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Edwin Hoffer earned 1000 total points (awarded by participants)
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There are a number of reasons due to which a user face problem in configuring outlook for office 365, You can refer following suggested solution to resolve this.

Tip 1: Check you have active Exchange License assigned to your account. You can check it using Microsoft Online Portal.
If your license is properly assigned then see if you can fill out the Outlook prompt correctly. As you are having problem on password stage. Most of the time when an account is setup, the users will forget (or don’t know) to login to the portal and change their password. Until that password is changed from the default one, Outlook will not setup correctly.

Outlook works on Autodiscover DNS record it let the user to verify the ping. So enter autodiscover (from the internal network) or autodiscover.domainname.com (from the internet), it will show the resolution to autodiscover.outlook.com. Check that the DNS entries are correct in the public DNS. It let the user running split brain DNS.
The resolution to this issue is to add the autodiscover CNAME record to your internal DNS server. Since your workstation is connected to the internal DNS server and it has a zone that matches your internet zone, you will never reach the public DNS server. For this reason, the CNAME record for Autodiscover needs to be added to the internal DNS server.


Tip 2: Try to create a new Outlook Profile and then connect it using Office 365.


Tip 3: Make sure that the Autodiscover CNAME record is set up correctly.

You can also refer the following microsoft article to fix this out.
https://support.microsoft.com/en-us/kb/2404385
Thanks & Regards
Edwin Hoffer
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by:David Johnson, CD, MVP
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by:alanlam123
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Thanks for the great help.
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