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Windows 7 Backup and Restore Fails with Error 80042302

Posted on 2016-11-08
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Last Modified: 2016-11-14
When I open Backup and Restore in Windows 7 then attempt to manage backups or create a system image I get the following error: A volume shadow copy service component encountered and unexpected error. Check the Application event log for more information. (0x80042303). I've verified the Volume Shadow Copy service is started.

Application event log shows these errors:
Volume Shadow Copy Service error: Unexpected error calling routine GetProviderMgmtInterface.  hr = 0x8004230f, The shadow copy provider had an unexpected error while trying to process the specified operation.

Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.]

Volume Shadow Copy Service information: The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.]
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Question by:ei00004
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Expert Comment

by:Davis McCarn
ID: 41880381
Read this for how to make sure the dependent services are operating and to fix the DCOM error:
https://www.veritas.com/support/en_US/article.TECH140909

If that doesn't fix it, run MSCONFIG and make sure it is set to normal startup.  If that doesn't do it, run SFC /SCANNOW to fix system file corruptions.
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Accepted Solution

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ei00004 earned 0 total points
ID: 41880516
The "Microsoft Software Shadow Copy Provider" was disabled. Enabling it and setting it to Manual resolved my issue.
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Assisted Solution

by:ei00004
ei00004 earned 0 total points
ID: 41880523
The Comment by Davis McCarn would have also resolved the issue.
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Author Closing Comment

by:ei00004
ID: 41886062
I goggled what would cause the error "The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started" and found the answer.
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