Network Connection

I have two different Lenovo laptops, both running Windows 10 (and approximately the same age).  When I plugged in the newer one it recognizes our wireless network, but can't connect - or, when it does connect for a short time, it doesn't have internet access.  I am running a cable company modem with a Linksys router, and all of the other devices register a strong signal in the same location (including the computer on which I'm writing this question).   Please help.

Thanks,

Phil
philsimmonsAsked:
Who is Participating?
 
No MoreCommented:
Have you used correct password ?

Do you have static IP address on that laptop ?

Run IPCONFIG /all to see why it has no internet access

Also update wireless drivers
0
 
William FulksSystems Analyst & WebmasterCommented:
Have you tried updating the wifi drivers on the laptop?

Also make sure your Antirivus or Firewall software isn't blocking it.
0
 
philsimmonsAuthor Commented:
MORE ON THE QUESTION:  In trying to troubleshoot I got a message that Windows cannot connect to the "hidden" network.  I don't know what a "hidden network" is, or why I'm only having problems with this single device (our other laptop, TV, phones, pads, etc. don't have this problem).  I brought the laptop to right next to the router, and it shows a very strong signal for the network, but can't connect.

Thanks,

Phil
0
 
philsimmonsAuthor Commented:
William & David,

Thank you for your prompt reply.  I definitely used the correct password.   I don't know how to update my wi-fi drivers or how to run ipconfig/all.  Please advise.  Thanks.
0
 
philsimmonsAuthor Commented:
And how do I check to see if I have a static IP address?
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.