How do I solve this Outlook problem

For various reasons I have a number of Office installations on my computer but only one version of Outlook - 2013. For the last few days I have not been able to send/receive and the attached screenshot shows the message I am getting under the file menu. I have tried repairing the installation but that hasn't worked. I suspect I may need to uninstall and re-install Office 2013. How can I make sure I don't lose my emails if I do? Or is there any better solution..thanks as always.
LVL 1
agwalshAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Emmanuel AdebayoGlobal Windows Infrastructure Engineer - ConsultantCommented:
Which version of Windows are you using? If you get the version, you will need to locate where your .pst is stored. Back this up first.

If you ca not see this. open Outlook and Export the pst as below

File -> Open&Export -> Open Outlook Data File-> select the PST file.

Regards
0
agwalshAuthor Commented:
I'm using Windows 10 and I can export the file fine...but how do I fix the Outlook problem?
0
Emmanuel AdebayoGlobal Windows Infrastructure Engineer - ConsultantCommented:
You did not attached any document to your question. Please can you send the attachment to see what error you at getting.

Regards
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Jackie ManIT ManagerCommented:
It depends on what kind of email account which you use for Outlook 2013.

POP, IMAP or Exchange?
0
agwalshAuthor Commented:
Yikes, I thought I did attach a screenshot. But here it is again...using POP
Outlook_upgrading.jpg
0
Jackie ManIT ManagerCommented:
I see your problem.

You must be using Click to run installer of Office 2013 and your MS Office is doing an update.

As the update file size is huge and your OS detects that you are on a metered connection, not unlimited  Wi-Fi, it has stopped the update so you cannot use MS Outlook as it is outdated. MS wants you to continue the update via Wi-Fi, can you manage to get one?
0
agwalshAuthor Commented:
I have no idea why I'm getting that metered connection option...I'm on a wi-fi connection with pretty much unlimited downloads (it is not mega fast)  so what would I need to do to change that...thanks :-)
0
Jackie ManIT ManagerCommented:
It is a recent known issue affecting a number of users.

Check the KB below whether the workaround work for you.

https://support.microsoft.com/en-us/kb/3161084
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
agwalshAuthor Commented:
Problem fixed. Thank you :-)
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.