How do I solve this Outlook problem

For various reasons I have a number of Office installations on my computer but only one version of Outlook - 2013. For the last few days I have not been able to send/receive and the attached screenshot shows the message I am getting under the file menu. I have tried repairing the installation but that hasn't worked. I suspect I may need to uninstall and re-install Office 2013. How can I make sure I don't lose my emails if I do? Or is there any better solution..thanks as always.
LVL 1
agwalshAsked:
Who is Participating?
 
Jackie ManConnect With a Mentor Commented:
It is a recent known issue affecting a number of users.

Check the KB below whether the workaround work for you.

https://support.microsoft.com/en-us/kb/3161084
0
 
Emmanuel AdebayoGlobal Windows Infrastructure Engineer - ConsultantCommented:
Which version of Windows are you using? If you get the version, you will need to locate where your .pst is stored. Back this up first.

If you ca not see this. open Outlook and Export the pst as below

File -> Open&Export -> Open Outlook Data File-> select the PST file.

Regards
0
 
agwalshAuthor Commented:
I'm using Windows 10 and I can export the file fine...but how do I fix the Outlook problem?
0
Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 
Emmanuel AdebayoGlobal Windows Infrastructure Engineer - ConsultantCommented:
You did not attached any document to your question. Please can you send the attachment to see what error you at getting.

Regards
0
 
Jackie ManCommented:
It depends on what kind of email account which you use for Outlook 2013.

POP, IMAP or Exchange?
0
 
agwalshAuthor Commented:
Yikes, I thought I did attach a screenshot. But here it is again...using POP
Outlook_upgrading.jpg
0
 
Jackie ManCommented:
I see your problem.

You must be using Click to run installer of Office 2013 and your MS Office is doing an update.

As the update file size is huge and your OS detects that you are on a metered connection, not unlimited  Wi-Fi, it has stopped the update so you cannot use MS Outlook as it is outdated. MS wants you to continue the update via Wi-Fi, can you manage to get one?
0
 
agwalshAuthor Commented:
I have no idea why I'm getting that metered connection option...I'm on a wi-fi connection with pretty much unlimited downloads (it is not mega fast)  so what would I need to do to change that...thanks :-)
0
 
agwalshAuthor Commented:
Problem fixed. Thank you :-)
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.