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Office 365 Exchange not synchronising with Mac calendar, but does synchronise with Mac Mail

Posted on 2016-11-09
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Last Modified: 2016-11-26
Hi,

We have a deployment of Office 365 following a migration from Exchange 2007; there's currently an issue whereby when adding the Exchange account to one of our Macs (we have two), it will sync fine within the Mail application, but refuses to even show up within the Calendar application. Any advice/solutions are much appreciated - we have attached screenshots for clarity.

The odd thing is, we have a second Macbook (late 2011, 13", MacOS Sierra) that will sync perfectly well across Mail/Calendar etc. and the account settings are exactly the same on both Macbooks.

System Specs:
Macbook Pro late 2014 15"
MacOS Sierra

Below are a few of the things we've tried:
Removing and re-adding the account
Deleting the calendar cache to allow it to be recreated
Specifically trying to add the account through the calendar app
Unchecking and rechecking the checkbox on the account to sync with Calendar
Forcing the calendar to re-synchronise

Screenshots:

Accounts view
Calendar View
Mail View
Thanks,
0
Comment
Question by:vehastings
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8 Comments
 
LVL 6
ID: 41880934
Are you looking at the iCloud calendar instead? It's highlighted.
0
 

Author Comment

by:vehastings
ID: 41881810
Hi Lisa,

The actual Exchange calendar isn't showing up in the left-hand calendars pane, which it should be. This is where the issue seems to be, as on the other Mac they do show up.

Thanks,
0
 
LVL 6
ID: 41882200
Ok, I see what you're saying. Has it ever worked? or is this a new issue? I think I might know what is going on.
0
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Author Comment

by:vehastings
ID: 41883455
Hi Lisa,

It used to work when we used the Exchange 2007 account on the Mac, the calendar synced and everything. Since moving to Office 365, and removing the old account from the Mac and adding the new one, the Exchange account doesn't show up in the Calendar. It's odd, because we have another Macbook running the same version of MacOS Sierra that does work.

Thanks,
0
 
LVL 14

Expert Comment

by:Schnell Solutions
ID: 41890387
I have open cases with Mac with similar cases related to both the Calendar and the Contacts.

Basically the troubleshooting steps that they give are...

  1. Try removing the account and configuring it back again.
  2. Try using a different user profile on the Mac, and configure the account on that new user profile.
  3. Try a different user account in the Mac.
  4. Try the account with problems in a different Mac.

Interesting solutions from Apple support :P.
0
 

Accepted Solution

by:
vehastings earned 0 total points
ID: 41895663
It's now working by itself.
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Author Closing Comment

by:vehastings
ID: 41902211
It resolved itself.
0
 
LVL 6
ID: 41902436
Not Shocked.
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