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Can only run Explorer.exe as administrator

Posted on 2016-11-09
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Last Modified: 2016-11-28
Have a computer that will not run Explorer.exe on login when logging in to all user accounts except administrator.

Get the following message when logging into Normal mode:

Explorer.exe - Application Error
The application was unable to start correctly (0xc00000022). Click OK to close the application.

Have tried the following but still having issues:
1) Ran Full Webroot scan - no issues found
2) Ran Full Malwarebytes scan - no issues found
3) Ran sfc /scannow - no issues found
4) Ran msconfig with minimum number of startup items
5) Ran chkdsk /f - did not help
6) Tried uninstall all Windows updates from past couple of weeks
7) System restore was not available so could not try that

Notes:
1) Everything works normally logged in as the Administrator user. Other user accounts that are group admins do not work.
2) Explorer.exe works for all users in Safe Mode.
3) Explorer.exe works for all users if we run as Administrator.

Looking for ideas. I can reinstall but the computer came with Windows 8.1 but ordered with a downgraded install of Windows 7 but it did come with Windows 7 installation.
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Question by:barrypierce
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5 Comments
 
LVL 95

Accepted Solution

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John Hurst earned 125 total points (awarded by participants)
ID: 41880758
Explorer.exe is Windows Explorer and is built into Windows and not separately installable or in-installable.

Try running System File Checker. Open cmd.exe with Run as Administrator and run SFC /SCANNOW. Allow to complete, shut down, start up and test.

If that does not help, you will need to run a Windows 7 Repair Install with Windows 7 DVD or Recovery Partition.

http://www.sevenforums.com/tutorials/3413-repair-install.html
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LVL 34

Assisted Solution

by:ste5an
ste5an earned 125 total points (awarded by participants)
ID: 41880776
And run a complete AV check from a live CD/DVD/USB..
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Assisted Solution

by:Matthew Thomson
Matthew Thomson earned 125 total points (awarded by participants)
ID: 41880789
Check the security properties of the the explorer.exe file. Make sure the Users account has Read & execute.
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LVL 4

Assisted Solution

by:Jason Johanknecht
Jason Johanknecht earned 125 total points (awarded by participants)
ID: 41880938
I would recommend running RKill on the computer.
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LVL 95

Expert Comment

by:John Hurst
ID: 41903929
Good solutions provided.
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