Solved

printer shows as offline while connected to vpn

Posted on 2016-11-09
13
158 Views
Last Modified: 2016-11-26
Hello Experts. My local home printer, to which i am connected wirelessly shows as offline as soon as i connect to my companies VPN. My company does allow split tunneling, but i still cannot use my local printer while on vpn. Does anyone know how to fix this. Please let me know.
0
Comment
Question by:Newguy 123
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
  • +1
13 Comments
 
LVL 2

Expert Comment

by:weifai
ID: 41881487
It is possible that your company's VPN is assigning you to a subnet that conflicts with your own private net IP addressing.

Please provide us with the IP addresses of you local net, as well as the VPN's net to possibly judge on this subject. IP addresses and netmasks.
0
 
LVL 44

Expert Comment

by:Jackie Man
ID: 41881515
Using Cisco VPN or something else?

Software version of the VPN?

OS Version?

In general, do the following.

On the vpn "nic", Network->ipv4->properties->advanced->ip-settings Remove check in "Use default gateway in remote network"

Source: http://superuser.com/questions/247852/rerouting-local-lan-and-internet-traffic-when-in-vpn
0
 

Author Comment

by:Newguy 123
ID: 41881520
Thank you for answering. and it does not look like VPN is assigning a different subnet to me. see attached pics. I am using Cisco AnyConnect. I also cannot ping my printer while connected to VPN. Please let me know. The IP of the Printer is 192.168.0.22
While-connected-to-VPN.PNG
without-VPN-connection.PNG
0
Creating Instructional Tutorials  

For Any Use & On Any Platform

Contextual Guidance at the moment of need helps your employees/users adopt software o& achieve even the most complex tasks instantly. Boost knowledge retention, software adoption & employee engagement with easy solution.

 
LVL 44

Expert Comment

by:Jackie Man
ID: 41881526
You need to ask your network admin to make changes to your VPN gateway according to the info in the link below.

VPN Client and AnyConnect Client Access to Local LAN Configuration Example
http://www.cisco.com/c/en/us/support/docs/security/asa-5500-x-series-next-generation-firewalls/70847-local-lan-pix-asa.html

"split tunneling" and "allow local lan access" are two different concepts.

The first one can only means to have access to the network devices in the remote VPN host location and you need the second one to allow you to see your local printer.

For most big corporations, the second one is prohibited as it will create a loophole for cyber attacks.
1
 
LVL 27

Expert Comment

by:masnrock
ID: 41881528
You don't have to worry about the IP conflict problem based on what you've shown.

Did you go to the properties for "Local Area Connection 2" and make the changes that jackieman mentioned?
0
 

Author Comment

by:Newguy 123
ID: 41881535
I do not see the 'use default gateway in remote network' option under my VPN nic. I am using Win 7 pro.
0
 
LVL 27

Expert Comment

by:masnrock
ID: 41881536
Then see Jackie Man's last comment. He beat me to the mention of what's necessary from the admin end of things. But there is no guarantee that they will make that change.
0
 
LVL 2

Expert Comment

by:weifai
ID: 41881592
Asker's problem was solved in a live chat.
0
 
LVL 44

Expert Comment

by:Jackie Man
ID: 41900252
Asker's problem was solved in a live chat.

Please give details.
0
 
LVL 2

Accepted Solution

by:
weifai earned 500 total points
ID: 41902237
The solution was to manually add a route for the printer, it was missing for some reason.
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you're not part of the solution, you're part of the problem.   Tips on how to secure IoT devices, even the dumbest ones, so they can't be used as part of a DDoS botnet.  Use PRTG Network Monitor as one of the building blocks, to detect unusual…
When you try to share a printer , you may receive one of the following error messages. Error message when you use the Add Printer Wizard to share a printer: Windows could not share your printer. Operation could not be completed (Error 0x000006…
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question