Bitlocker. Error recovering disk D: The recovery key you typed is not correct.
Dear EE
Please can someone assist with a BitLocker issue.
I got a laptop that had a hdd that has been encrypted with BitLocker and the recovery keys are stored in our AD.
Problem is that every time this laptops boots it attempts a startup repair but it cannot proceed because it keeps asking for the bitlocker key which I have typed in several times and confirmed that it is correct.
Here is the error message:
Please can someone assist with a BitLocker issue.
I got a laptop that had a hdd that has been encrypted with BitLocker and the recovery keys are stored in our AD.
Problem is that every time this laptops boots it attempts a startup repair but it cannot proceed because it keeps asking for the bitlocker key which I have typed in several times and confirmed that it is correct.
Here is the error message:
SOLUTION
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ASKER
Hi McKnife
Please see attached picture for the error i am getting
Please see attached picture for the error i am getting
Ok. But the identifiers match? Perfectly sure that you entered the numbers correctly?
If so, could it be that it is not win7 after all, but win10?
If so, could it be that it is not win7 after all, but win10?
ASKER
entered in perfectly. Its windows 7 for sure
And my other question? Did you double check the ID (2467...) in AD?
ASKER
yeah i did. its correct:
Recovery Password:
598686-105369-408584-17644
487432-011627-074844-59001
Computer: DBN7XN10X1.mydomain
Date: 2016-02-18 14:59:25 +0200
Password ID: 2467BF82-75D7-41D1-9062-BF
Recovery Password:
598686-105369-408584-17644
487432-011627-074844-59001
Computer: DBN7XN10X1.mydomain
Date: 2016-02-18 14:59:25 +0200
Password ID: 2467BF82-75D7-41D1-9062-BF
ASKER
running a repair-bde to an external drive. seems to be running. fingers crossed
Recovery key:
598686-105369-408584-17644
On your screenshot you have: 011626 for the 6th set of numbers
598686-105369-408584-17644
On your screenshot you have: 011626 for the 6th set of numbers
ASKER CERTIFIED SOLUTION
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Sorry, but you entered the wrong key, that was the problem.
ASKER
Even entrering the correct key did not resolve the problem. the only was to use repair-bde
https://technet.microsoft.com/en-us/library/ff829849(v=ws.11).aspx