Excel 2013 Problem
It is a 2012 Server with Windows 10 Professional workstations. 8GB memory on the workstations as a rule. According to the CFO it is happening to several people but hers is the only one I have personally seen.
She had 7 worksheets open. Excel was "hung". Task manager revealed Excel was using a constant 60% CPU. She said she could simply close (kill) Excel and the rest of the computer still functioned properly. She could even go back in to Excel and have it start working again.
Other then the fact I think she has too many spreadsheets open at the same time has anyone else seem similar issues?
She had 7 worksheets open. Excel was "hung". Task manager revealed Excel was using a constant 60% CPU. She said she could simply close (kill) Excel and the rest of the computer still functioned properly. She could even go back in to Excel and have it start working again.
Other then the fact I think she has too many spreadsheets open at the same time has anyone else seem similar issues?
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I don't believe there is a way to improperly install it is there? I mean you log in to your Office account and click "install". There are no options so how can you improperly install it?
Since this seems to be happening on 5-6 different computers I am more of the impression it could be some kind if issue with either Windows 10 or the network.
Since this seems to be happening on 5-6 different computers I am more of the impression it could be some kind if issue with either Windows 10 or the network.
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The switches are managed. No sign of errors or excessive utilization on any port. It is a SBS 2011 Server. No signs of utilization issues or errors. They have Office 2013 Professional installed on 25 out of 25 workstations. They are heavy users of Excel and Outlook. They don't use Word much. No other Office program is causing issues. Just Excel.
As mentioned the only CPU or hanging problem is with Excel. Task manager reports Excel is using a constant 50-60% CPU usage and Excel goes in to a "Not Responding" state.
I will try the AV and Safe mode. I'll see if they can get away with copying the Excel files to their C: drive for a couple days and report back.
As mentioned the only CPU or hanging problem is with Excel. Task manager reports Excel is using a constant 50-60% CPU usage and Excel goes in to a "Not Responding" state.
I will try the AV and Safe mode. I'll see if they can get away with copying the Excel files to their C: drive for a couple days and report back.
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Well.... I got some feedback today from their in-house computer dude:
This is the list that I have so far of people and consistency of issues
User1 - happens almost daily
User2 - at least I type of issue daily (sometimes freezes, sometimes its just a spreadsheet)
User3 - (I don’t know how often it happens). I do. She said it usually happens when she has 5 big spreadsheets open
User4 - seems to freeze if he has a lot of sheets open
User5 - 2-3 times a week
User6 - 3-4 times a week
User7- 2-3 times a week
User8- about everyday (he also can not open PDF files from emails)
User9 - same a User4, seems to freeze(or blank task bar) the more sheets she has open
User10 - no issues
User11 & User12 are not in excel often, so no issues with them
In getting a description form each person on what happens, it doesn’t sound to be the same for everyone(which I think we already knew), but a lot of it seems to deal with how much is open at the time, the more items open, the more issues. The other thing worth noting, is that no other program is affected , just excel.
So that being said it almost appears as if it is the number of spreadsheets open at the same time. Are there any "memory leaks" known to exist in Excel? Any thoughts on the above?
This is the list that I have so far of people and consistency of issues
User1 - happens almost daily
User2 - at least I type of issue daily (sometimes freezes, sometimes its just a spreadsheet)
User3 - (I don’t know how often it happens). I do. She said it usually happens when she has 5 big spreadsheets open
User4 - seems to freeze if he has a lot of sheets open
User5 - 2-3 times a week
User6 - 3-4 times a week
User7- 2-3 times a week
User8- about everyday (he also can not open PDF files from emails)
User9 - same a User4, seems to freeze(or blank task bar) the more sheets she has open
User10 - no issues
User11 & User12 are not in excel often, so no issues with them
In getting a description form each person on what happens, it doesn’t sound to be the same for everyone(which I think we already knew), but a lot of it seems to deal with how much is open at the time, the more items open, the more issues. The other thing worth noting, is that no other program is affected , just excel.
So that being said it almost appears as if it is the number of spreadsheets open at the same time. Are there any "memory leaks" known to exist in Excel? Any thoughts on the above?
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@LockDown32 - Thanks and I trust our answers have assisted you.
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Actually no. The issue is not resolved.
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He seems to think it started happening shortly after upgrading to Windows 10. Any know issues with Windows 10 and Excel?