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.NET Framework won't reinstall

Posted on 2016-11-10
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Last Modified: 2016-11-20
On a Windows 7 SP1 Pro machine, I uninstalled .NET Framework 4.6.2. When I go to reinstall It goes through the install process to a point and then rolls back saying there is a Windows error. I have run the .NET fix tool, the .NET clean up tool and nothing seems to allow the reinstallation of the .NET framework 4.6.2. This component is needed to run QuickBooks on this PC. Would like to avoid reloading Windows over this if possible.
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Question by:PIMSupport
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7 Comments
 
LVL 49

Expert Comment

by:dbrunton
ID: 41882582
Open a command window and run

sfc   /scannow

Google this command on the Internet for lots more information and make sure you have a good backup before you run it.  You've said you've got a Windows error so let sfc see if it can find it and fix it.
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Author Comment

by:PIMSupport
ID: 41882591
Actually that's my bad-I have run that command as well as The WMI diag tool. SFC found nothing. None of the utilities I have tried have been effective or shown a result that would point me in any specific direction. Sorry for neglecting to mention that. Thank you for your response!
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LVL 49

Expert Comment

by:dbrunton
ID: 41882611
You say there's a message indicating a Windows error?  Any code with that message?

Also download the UBCD  http://www.ultimatebootcd.com/download.html and make the CD and boot from it and run memtest.  (Ask for instructions on how to do this if you need to).  Let's do some basic tests and check the hardware out.  Also test the hard disk using the appropriate manufacturer's tool on the UBCD.
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Author Comment

by:PIMSupport
ID: 41884199
I am working remotely at this time but have run Crystal disk which states the HDD is in good shape and ran Check disk with these results:



Checking file system on C:
The type of the file system is NTFS.
Volume label is Windows7_OS.

A disk check has been scheduled.
Windows will now check the disk.                        

CHKDSK is verifying files (stage 1 of 5)...
Cleaning up instance tags for file 0x10a46.
  267520 file records processed.                                          File verification completed.
  1155 large file records processed.                                      0 bad file records processed.                                        2 EA records processed.                                              108 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  361050 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  267520 file SDs/SIDs processed.                                         Cleaning up 3169 unused index entries from index $SII of file 0x9.
Cleaning up 3169 unused index entries from index $SDH of file 0x9.
Cleaning up 3169 unused security descriptors.
CHKDSK is compacting the security descriptor stream
  46766 data files processed.                                            CHKDSK is verifying Usn Journal...
  37682168 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  267504 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  90878397 free clusters processed.                                         Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

 474220543 KB total disk space.
 110172768 KB in 206410 files.
    148232 KB in 46769 indexes.
         0 KB in bad sectors.
    385951 KB in use by the system.
     65536 KB occupied by the log file.
 363513592 KB available on disk.

      4096 bytes in each allocation unit.
 118555135 total allocation units on disk.
  90878398 allocation units available on disk.

Internal Info:
00 15 04 00 04 dd 03 00 ac 00 07 00 00 00 00 00  ................
98 6f 00 00 6c 00 00 00 00 00 00 00 00 00 00 00  .o..l...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
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LVL 49

Expert Comment

by:dbrunton
ID: 41884219
Try the install again and if there is an error code please record it.
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Accepted Solution

by:
PIMSupport earned 0 total points
ID: 41888710
I appreciate the responses-I have not found any evidence of hardware issues-hard drive, memory, CPU.
I have run all of the diagnostic and repair tools I can find. The client needs resolution and full function. We have decided to reload Windows for expediency.
I am closing this question.
Again thank you for your responses and solutions
0
 

Author Closing Comment

by:PIMSupport
ID: 41894667
Expedience and need of client to regain full use of the PC.
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