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El Capitan mail account woes

Posted on 2016-11-10
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44 Views
Last Modified: 2016-11-10
Hi

My client's Macbook Pro is giveing us a serious headache

We can't seem able to reset the mail accounts, or the Internet accounts in order to start from scratch

I deleted the following and then rebooted:

Caches/com.apple.mail
Saved Application State/com.apple.mail.savedState
Application Support/AddressBook/MailRecents-v4.abcdmr
Containers/com.apple.mail
Mail
Preferences/com.apple.mail.plist
Preferences/com.apple.mail.searchhistory.plist

Open in new window


But my accounts are still present in Mail app

There is no com.app.internetaccounts preference that I can delete

When I try to create a new account in Mail app, I am unable to save the outgoing mail server settings
The list of outgoing mail servers remains blank

any ideas ?

thanks
yann
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Question by:Yann Shukor
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serialband earned 500 total points
ID: 41882699
Have you just tried removing the entire account from System Preferences--> Internet Accounts before going through those folders to delete all the mail files?  http://osxdaily.com/2016/04/04/delete-email-account-from-mac/

You could create a new user account, and therefore a new profile, then copy the Documents and Downloads, and any other necessary folder and start with that.  If you need the account to have the same name, create an intermediate admin account and use that to rename the original user folder, then delete the old account and recreate it.  You should be able to selectively copy or move back the data from the other user folder.
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Author Closing Comment

by:Yann Shukor
ID: 41882766
I actually ended up creating a new profile and sliding over the users data
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