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VEEAM Endpoint Backup - Restore issue

Posted on 2016-11-10
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Last Modified: 2016-11-19
Hi all,

I am hoping you can help me. I have a customer that did not want to pay for a good backup solution. I pleaded and prodded to go with a backup to disk and cloud solution like Carbonite.But they declined because they are simply cheap. I warned them of the consequences but they insisted. Now I am in a situation where they forced me to use VEEAM's free Endpoint backup on a server. I have been doing BareMetal backups on a server before it was decommissioned in case something bad happened. The server was turned off and the cloud hosting company has turned off the server. We just found out there was a hidden database on the server that was turned off and the hosting company will not work with me to turn it back on so I can transfer it over to the new server.

My plan was to do a Bare Metal restore using the restore points I took of this server to a Hyper-V VM (I have done with before with this product and it worked fine.)

When I boot into VEEAM's PE environment I go through all the steps, put in the correct account to authenticate to the network share which holds the VEEAM restore points. I have about 20 restore points there and it can see them perfectly but the job fails.

The error message states, "Shared memory connection closed. Failed to download disk. Agent to process method (DataTransfer.SyncDisk) Exception from server. File does not exist. [Path of backup location]".

Has anyone seen this before? Attached is a screenshot

Things I know:
1. It's not a authentication issue.
2. I have tried multiple restore points. It is not just one restore point I get this error on.
3. I expanded the disk to 238 GB. I don't believe it is a space issue because I tried to restore the C drive which was only 80 GB

Any help is greatly appreciated.
veeam_error.png
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Question by:Matt DeVerna
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Expert Comment

by:Luciano Patrão
ID: 41882877
Hi

When I see this error, is regarding the Datastore where we trying to restore the VM.

Are all Veeam services running?

Have you import the Backup to the Veeam?
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Assisted Solution

by:Luciano Patrão
Luciano Patrão earned 2000 total points
ID: 41882990
Hi

Just to let you know, that Veeam supports also the free edition.

So if tou need to open a support ticket in Veeam for this product, you can.
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Author Comment

by:Matt DeVerna
ID: 41886527
Hi,

Thanks for the reply, again this is the free VEEAM Endpoint backup. There is only 1 service installed on the Hyper-V host. This isn't the full suite. I have already opened a case with VEEAM but thought I would try here too. I am still scratching my head on this.

ANYONE?.. HELP! I need to get this database transferred over and can not do that without this restore.
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Accepted Solution

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Matt DeVerna earned 0 total points
ID: 41887326
Hi all,

I resolved my own issue. But I wanted to post this in case someone has the same issue.

The backup chain has corrupted.  The reason being is that the chain's metadata did not align with the backup files themselves.  This typically occurs when the merge process does not complete correctly usually due to some network issues or perhaps on the target storage side being unable to complete this process.  In such cases, the metadata file does not get updated and which leads to the chain being corrupted.

What I had to do was rename my VBK file in the share the backup jobs were located in to be the correct name in the string. In my case. The correct file name should be "Backup Job AWHS-DC2016-10-12T003023.vbk",  Once I renamed it I was able to restore properly.

This took me like 12 hours to figure out so I hope it helps someone in the future.

My suggestion is to open a ticket with VEEAM and they will point you in the right direction.
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Author Closing Comment

by:Matt DeVerna
ID: 41894074
I resolved my own issue
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