Solved

QuickBooks Pro 2016, DB error -185

Posted on 2016-11-10
5
19 Views
Last Modified: 2016-11-15
ErrorMessage:'SELECT returns more than one row' from file:'src\dmedlsqlcontacteditelement.cpp' at line 2686 from function:'DMEDLContactEditElement::LoadAdditional'

That error started about a month ago whenever we run balance sheet. We were able to figure out that it's an entry from 2008 in the amount of $20.74. Intuit techs say they need the file for 5 days to diagnose and maybe fix... we can't do that, way too long to be without QB.

I need to know:

Is it possible that this error will grow and corrupt the whole file? It doesn't bother us except when we run the balance sheet, no big deal.

If yes, then where do I find an onsite QB data repair tech?
0
Comment
Question by:QMBB
  • 3
  • 2
5 Comments
 
LVL 42

Accepted Solution

by:
Davis McCarn earned 500 total points
Comment Utility
That error ought to be preventing QuickBooks from doing any of its internal, automatic backups so I would say you need to have it addressed!
With everyone out of QuickBooks, copy the entire data folder to someplace else for safekeeping.
Then, try the built in File Doctor:
http://support.quickbooks.intuit.com/support/articles/HOW21534
0
 

Author Comment

by:QMBB
Comment Utility
I do have a question on this... the docs say:

For data damage issues only, only run the QuickBooks File Doctor if you cannot open the file. If you can open the file and work inside it, do not run QuickBooks File Dr.

Since I CAN open it and work in it, does that mean I shouldn't run the file doctor?
0
 
LVL 42

Expert Comment

by:Davis McCarn
Comment Utility
I would hope that the file doctor would catch and fix the problem; but, as I said, make a backup copy first.
0
 

Author Comment

by:QMBB
Comment Utility
So you're saying that it is safe to use the file doctor, regardless of what I posted says? I read that as do not use the file doctor unless you cannot even open QuickBooks and that company file. No?
0
 
LVL 42

Expert Comment

by:Davis McCarn
Comment Utility
If you make a backup copy first, you can always copy it back if it does hurt things!
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

By Linda Saltz Customized item descriptions from bills DO import into a customer invoice!   This is a wonderful tip for companies that want to use generic items like Hardware, Software, Mileage, Travel in their item list which helps keep the i…
You may need to view past transactions from previous QuickBooks files or other QuickBooks company files when:       1. you are working in another QuickBooks file       2. QuickBooks is closed QuickBooks users who would benefit from this artic…
This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…
This tutorial will show how to configure a new Backup Exec 2012 server and move an existing database to that server with the use of the BEUtility. Install Backup Exec 2012 on the new server and apply all of the latest hotfixes and service packs. The…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now