Solved

CUCM extension number can't be called externally

Posted on 2016-11-10
4
11 Views
Last Modified: 2016-11-20
I have two extension numbers & they are both working internally however when users externally try to call one of the extension numbers it appears to be going through however doesn't???
Can someone tell me what I've missed?& where I need to check? Ok
Thank you all for you're help?
0
Comment
Question by:MarK PercY
  • 2
4 Comments
 
LVL 24

Expert Comment

by:Ken Boone
ID: 41883802
So are the extension DID numbers or are they being translated from whatever the caller dials?  Also what type of PSTN connection do you have?  PRI, SIP, Analog lines, etc..?

Thanks,
0
 
LVL 76

Expert Comment

by:arnold
ID: 41883995
Are the extensions double forwarded? Check restriction on forwarding related issue.
0
 

Accepted Solution

by:
MarK PercY earned 0 total points
ID: 41889340
Hi All
& thank you for response Ken however I've since found out it is a licencing issues which has to be resolved via TAC.
Thank you anyway
0
 

Author Closing Comment

by:MarK PercY
ID: 41894668
because through research I found out we have a licencing issue
0

Featured Post

Threat Intelligence Starter Resources

Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

Join & Write a Comment

I recently updated from an old PIX platform to the new ASA platform.  While upgrading, I was tremendously confused about how the VPN and AnyConnect licensing works.  It turns out that the ASA has 3 different VPN licensing schemes. "site-to-site" …
Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now