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CUCM extension number can't be called externally

Posted on 2016-11-10
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Last Modified: 2016-11-20
I have two extension numbers & they are both working internally however when users externally try to call one of the extension numbers it appears to be going through however doesn't???
Can someone tell me what I've missed?& where I need to check? Ok
Thank you all for you're help?
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Question by:MarK PercY
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4 Comments
 
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Expert Comment

by:Ken Boone
ID: 41883802
So are the extension DID numbers or are they being translated from whatever the caller dials?  Also what type of PSTN connection do you have?  PRI, SIP, Analog lines, etc..?

Thanks,
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Expert Comment

by:arnold
ID: 41883995
Are the extensions double forwarded? Check restriction on forwarding related issue.
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Accepted Solution

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MarK PercY earned 0 total points
ID: 41889340
Hi All
& thank you for response Ken however I've since found out it is a licencing issues which has to be resolved via TAC.
Thank you anyway
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Author Closing Comment

by:MarK PercY
ID: 41894668
because through research I found out we have a licencing issue
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