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HP laptop audio plug

I plugged my headphone in the audio plug of my laptop but there is no sound. I used to work. I have no idea how to troubleshoot this. Please help. I have Win 7 Pro. Thx
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leblanc
Asked:
leblanc
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6 Solutions
 
Gary CaseRetiredCommented:
First, be sure the volume is turned up -- be sure the speaker icon doesn't show an "X" (Muted); and click on it and be sure the volume is turned up.   Also be sure your headphone volume control is turned up (if it has one).

Next, be sure you've got the correct audio output device selected.    Right-click on the speaker icon in the tray; select "Playback devices ; and confirm that you've got the headphone output selected.  

Then right-click on the speaker icon and select "Open Volume Mixer" and be sure the volume is turned up for every device.

If none of those do the trick, look in Device Manager and confirm you don't have any issues with the audio output device driver.
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leblancAccountingAuthor Commented:
I did all that and it is still not working. Where is the audio output device in Device Manager? I don't see it. Thx
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Uttam KumarTech Support ExpertCommented:
I hope you are getting sound from laptop speakers. First make sure headphones you are using is okay, try to use it in another system alternatively use another headphone with this laptop. If you have external speaker, that will also help to test.
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Gary CaseRetiredCommented:
In Device Manager, expand "Sound, video and game controllers" ==> Post what it shows there.
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nobusCommented:
test first the headphone on another system
check if you plugged it in the proper output
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leblancAccountingAuthor Commented:
Yes. I tested with 3 headphones and my laptop speakers are working. Plz see attached for the drivers.

pic
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Uttam KumarTech Support ExpertCommented:
See in volume mixer if output is disabled
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Gary CaseRetiredCommented:
As I suggested earlier, right-click on the speaker icon in the system tray and click on "Playback devices" => post the choices it shows.
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leblancAccountingAuthor Commented:
I did not restart my laptop, I turned it off my laptop completely. Now the headphone is working again. Thx
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Gary CaseRetiredCommented:
I suspect the wrong playback device had somehow been selected => and turning the system off simply resulted in it being reset to the default device on the next boot.    In any event, glad it's working now.
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nobusCommented:
don't forget to close this Q then!
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