Improve company productivity with a Business Account.Sign Up

x
?
Solved

HP laptop audio plug

Posted on 2016-11-10
12
Medium Priority
?
88 Views
Last Modified: 2016-11-12
I plugged my headphone in the audio plug of my laptop but there is no sound. I used to work. I have no idea how to troubleshoot this. Please help. I have Win 7 Pro. Thx
0
Comment
Question by:leblanc
  • 4
  • 4
  • 2
  • +1
12 Comments
 
LVL 70

Assisted Solution

by:Gary Case
Gary Case earned 1000 total points
ID: 41883246
First, be sure the volume is turned up -- be sure the speaker icon doesn't show an "X" (Muted); and click on it and be sure the volume is turned up.   Also be sure your headphone volume control is turned up (if it has one).

Next, be sure you've got the correct audio output device selected.    Right-click on the speaker icon in the tray; select "Playback devices ; and confirm that you've got the headphone output selected.  

Then right-click on the speaker icon and select "Open Volume Mixer" and be sure the volume is turned up for every device.

If none of those do the trick, look in Device Manager and confirm you don't have any issues with the audio output device driver.
0
 
LVL 1

Author Comment

by:leblanc
ID: 41883254
I did all that and it is still not working. Where is the audio output device in Device Manager? I don't see it. Thx
0
 
LVL 4

Expert Comment

by:Uttam Kumar
ID: 41883270
I hope you are getting sound from laptop speakers. First make sure headphones you are using is okay, try to use it in another system alternatively use another headphone with this laptop. If you have external speaker, that will also help to test.
0
Keep up with what's happening at Experts Exchange!

Sign up to receive Decoded, a new monthly digest with product updates, feature release info, continuing education opportunities, and more.

 
LVL 70

Assisted Solution

by:Gary Case
Gary Case earned 1000 total points
ID: 41883271
In Device Manager, expand "Sound, video and game controllers" ==> Post what it shows there.
0
 
LVL 93

Assisted Solution

by:nobus
nobus earned 500 total points
ID: 41883399
test first the headphone on another system
check if you plugged it in the proper output
0
 
LVL 1

Author Comment

by:leblanc
ID: 41883861
Yes. I tested with 3 headphones and my laptop speakers are working. Plz see attached for the drivers.

pic
0
 
LVL 4

Assisted Solution

by:Uttam Kumar
Uttam Kumar earned 500 total points
ID: 41883910
See in volume mixer if output is disabled
0
 
LVL 70

Assisted Solution

by:Gary Case
Gary Case earned 1000 total points
ID: 41884305
As I suggested earlier, right-click on the speaker icon in the system tray and click on "Playback devices" => post the choices it shows.
0
 
LVL 1

Author Comment

by:leblanc
ID: 41884403
I did not restart my laptop, I turned it off my laptop completely. Now the headphone is working again. Thx
0
 
LVL 70

Accepted Solution

by:
Gary Case earned 1000 total points
ID: 41884425
I suspect the wrong playback device had somehow been selected => and turning the system off simply resulted in it being reset to the default device on the next boot.    In any event, glad it's working now.
0
 
LVL 93

Expert Comment

by:nobus
ID: 41884459
don't forget to close this Q then!
0
 
LVL 1

Author Closing Comment

by:leblanc
ID: 41884715
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

When I work on a laptop, the first thing I always check is for proper voltage output. Many times I have had customers bring only their laptop in and think their battery is bad - then  I plug in my universal adapter and the battery charges fine. …
Sometimes a user will call me frantically, explaining that something has gone wrong and they have tried everything (read - they have messed it up more and now need someone to clean up) and it still does no good, can I help them?!  Usually the standa…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
How to fix display issue, screen flickering issue when I plug in power cord to the machine. Before I start explaining the solution lets check out once the issue how it looks like after I connect the power cord. most of you also have faced this…

585 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question