Link to home
Start Free TrialLog in
Avatar of Ingvar2
Ingvar2

asked on

Microsoft Outlook does not show pictures - it stopped suddenly

I run Microsoft Outlook 2007 on a Windows 10 machine with Kaspersky Total Security. Up until yesterday the pictures in my emails showed up. Now only the place markers show. What is wrong and why did it stop suddenly. I have not altered anything.
What I have tried:
MS suggested solution of editing the registry (OutlookSecureTempFolder which is empty).
MS FixIt program.
Checked that this box is unchecked:"Do not save encrypted pages to disk" in IE Internet Options/Advanced/Security.
Similarly, "Do not show picture place holders" in IE and Outlook Editor options.
All these are suggested solutions that I found on the internet.
Unblocked the Automatic Download in the Trust Centre.
I don't use a proxy-server.
None of them work.
I also tried to turn off virus protection - no change
What else can I try???
Avatar of Tomas Valenta
Tomas Valenta
Flag of Czechia image

Hello,
it is working in safe mode ? Outlook /safe
when you rename Windows profile and let create a new one for this user - stil problem ?
Avatar of McKnife
I'd also try a different user to logon with and test. But don't rename the profile, that will lead to trouble. That method works only for old OS' like windows xp, since newer OS' use the registry to identify profiles as well.
Like what others said, test a new profile. If that fails, check the picture graphics default in the OS. I used to see this before and jpg or gif were changed in the computer somehow and that failed in 2007.
Avatar of Ingvar2
Ingvar2

ASKER

Thank you for your suggestions. Here is the results of the tests:
Safe mode - did not heip, still no pictures.
New profile - did not help, still no pictures
Different user logon - n/a. I am single user.

Lisa: could you please be more specific about "the picture graphics default in the OS"? I am not sure where to look for that.

Any other ideas to try? Could an automatic update in Windows 10 be behind the sudden change in behaviour?
ASKER CERTIFIED SOLUTION
Avatar of Lisa Hendrickson "CallThatGirl"
Lisa Hendrickson "CallThatGirl"
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Single user - please create a test user to logon with. This test is definitely needed.
Avatar of Ingvar2

ASKER

Thank you, Lisa. The default program for email had been changed to (Windows 10) Mail. Changing it to Microsoft Outlook brought back the pictures. I suspect a Patch Tuesday update was the culprit.
Great! I would appreciate if you close the question and accept my answer at the solution.

Glad this worked, I will write an article about it for EE.
Avatar of Ingvar2

ASKER

Thank you, Lisa. The default program for email had been changed to (Windows 10) Mail. Changing it to Microsoft Outlook brought back the pictures. I suspect a Patch Tuesday update was the culprit.