Windows 10 Anniversary Update Causing Explorer.exe to crash
Posted on 2016-11-11
Windows Update the story of my life, we have a client who has 16 PCs all running Windows 10 Professional which have been updated to the anniversary update build number 14393.
About 5/6 of them have an issue where explorer crashes constantly. On 1 PC file explorer crashes when you load file explorer from the icon on the taskbar or start menu, but if you go in to the recycle bin or folder shortcut on the desktop it works. The rest seem to load it fine.
On all of the 5/6PCs though explorer will crash when you attempt to re-name/delete a file or change the view to date modified etc. The screen will go black for a split second and all file explorer windows will close.
A few other PCs outside of the 5/6 above, we were able to roll back this build to 10586 and there were no issues after. On these 5/6 It has been passed 10 days on these machines so rolling back the update is not an option. Below is what we have done to try and fix this issue;
1. SFC /Scan now
2. DISM command for Check health/scan health/ restore health
3. All windows updates installed
4. System Restore
Amongst other things which i have forgotten about as this has been going on for a while. Any help you guys can give me will be greatly appreciated, thanks.