Expiring Today—Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

User Name and Password request on each opening of Windows Live Mail 2012. How to fix!

Posted on 2016-11-11
9
Medium Priority
?
108 Views
Last Modified: 2016-11-16
Windows Live Mail, Version 2012 (Build 16.4.3528.0331)
Windows 10.

Every time I open this I am asked for user name and password, How can I fix it so that when I open the program it automatically  knows my user name and password.

Did not get any replies this so far. I am going to add to the topics to attract more attention to the question
0
Comment
Question by:Michael Murphy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
9 Comments
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 41885348
I have setup WLM 2012 on more than one PC and never had this problem.  Did you setup the account properly?  And, what is the domain you are using for the email account (i.e. @mydomian.com, @Hotmail.com, etc)?
0
 

Author Comment

by:Michael Murphy
ID: 41885460
I use three email addresses (@eircom.net and @gmail.com and @yahoo.ie
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 41886185
Does it prompt for all three or just some of them?
0
Veeam Task Manager for Hyper-V

Task Manager for Hyper-V provides critical information that allows you to monitor Hyper-V performance by displaying real-time views of CPU and memory at the individual VM-level, so you can quickly identify which VMs are using host resources.

 
LVL 25

Accepted Solution

by:
Brian B earned 2000 total points
ID: 41886351
It could be some cached data is corrupted. There are two things that you can check.

1. Clear the autocomplete data:
Sign out and sign in again.
Type the first letter of the username in the name field.
Select the name in the AutoComplete drop-down list (just put the pointer on it) and hit the delete key.

2. Check in the Control Panel under User Accounts and Manage your credentials. If that data is stored, delete it.
0
 

Author Comment

by:Michael Murphy
ID: 41886412
Not sure how to proceed. I am sending two photos. 1. of Sign in Box (user name and password). 2. Sign in Box with drop down user names.

What happens is that I can sign in successfully but the automatic sign in feature does not work (in other words  every time I sign in I am  asked for password).

I went to 'Control panel', 'manage your credential', and 'windows credentials'. There was a reference to Windows Live Mail as follows: 'Windows Live (token): names= smarchives44@eircom.net.' When I expand this I am given the user name and password. The user name (email address) is an OLD ONE not the one which now works on this laptop when I sign into Live mail.
My problem may have something to do with this.
Sign-In-Box.png
Sign-Inpng.png
0
 
LVL 25

Assisted Solution

by:Brian B
Brian B earned 2000 total points
ID: 41886472
So based on what I was saying, you should be able to delete the names from the autocomplete list. That and delete that reference to the account with the old password information under user accounts.
0
 
LVL 43

Expert Comment

by:Davis McCarn
ID: 41886567
WLM has a nasty side effect of deleting all of the emails associated with each account if you delete the account so be careful; but, here is an article on adding and deleting accounts:
https://support.microsoft.com/en-us/help/14054/windows-live-mail-add-account

And, as a note, it is the "old" account that is causing your prompting problem.
1
 

Author Comment

by:Michael Murphy
ID: 41888909
It worked. I followed your advice, Brian B. and it did the trick. Now the email is opening without asking me to insert my user name and password.
Thanks for your patience in  walking me through this.
1
 

Author Closing Comment

by:Michael Murphy
ID: 41888910
It worked. Thanks to Expert Brian B. for his patience and expertise
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to reset your Windows 10 password when you've forgotten it.
A small collection of useful tips and tricks for Windows 10 users that I decided to write as a result of recent questions that were asked and answered at Experts Exchange. Two short video tutorials included. Enjoy..
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
Suggested Courses

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question