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When I tried to open a word document my computer freezes

Posted on 2016-11-11
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When I tried to open a word document my computer freezes- wind 7 and o365 office 2013
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Question by:abcd ab01
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John Hurst earned 500 total points
ID: 41884281
I have had this with other versions and on my case, the answer was to uninstall Office, restart, and reinstall/patch Office.

If that does not work, make a new , test Windows User Profile (Account). Log into the new Windows Account and test
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by:abcd ab01
ID: 41884285
thanks
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by:John Hurst
ID: 41884288
You are very welcome and I was happy to help you resolve this.
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