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Windows 7 Blue Screen of Death minidump analysis request

Posted on 2016-11-12
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Last Modified: 2016-11-13
Greetings wise wizards of EE:

I'm helping a friend with a Lenovo IBM Thinkpad laptop running Windows 7. Her battery appeared to give her some trouble, as I believe it had given up the ghost, and she had trouble starting up her machine... however, I removed her laptop battery, using her AC power adapter alone, which allowed the laptop to start up normally.

On start up however, Windows produced an "unexpected shutdown" message, and so I checked the C:\Windows\Minidump folder, and sure enough, a minidump file was generated on the same day. Though her machine appears to working properly, both she and I would like to know the nature of the dreaded Blue Screen of Death minidump file, before she invests in a new battery.

Attached to this inquiry is the minidump file; I now request an analysis of the minidump file; though I am grateful for any help, I ask for a specific analysis of the file, rather than just general maintenance or security advice, so that I can tackle the issue directly.

My many thanks in advance,

Zovoth
111016-63414-01.dmp
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Question by:zovoth
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7 Comments
 
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by:*** Hopeleonie ***
*** Hopeleonie *** earned 500 total points
ID: 41884897
Is she using WinPcap (from Riverbed Technology, Politecnico di Torino or CACE Technologies) ? Do you have more dumps?
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by:Kimputer
ID: 41884928
Obviously, don't buy a new battery before you're done solving this problem. BSOD's are never battery problems. See if you can uninstall Lenovo related, like Lenovo Companion 3.0 and Lenovo System Interface Driver/Foundation. Those are not essential for your laptop, and sometimes causes BSOD's. In this last dump file though, it's not clear. My suggestion is only a guess.
You need a whole range of dump files to get a reliable read on the situation.
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by:Lexan Tronix
ID: 41884986
Hello Zovoth,

Could you post the Blue Screen error code? Usually is something long like 0x00000001

Most of the time a Blue Screen of Death is caused by a driver or a piece of hardware other than the battery.

I would start by making sure the video driver is up to date for the video card.
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nobus earned 1000 total points
ID: 41885151
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by:John Hurst
John Hurst earned 500 total points
ID: 41885341
You can always uninstall WinPCap temporarily to test.

If you are going to keep the laptop, you need a battery. Get a Lenovo Replacement battery and then do more testing.

I removed her laptop battery.... start up however, Windows produced an "unexpected shutdown" message

It is possible there is an issue with the AC Adapter which in turn caused issues with the battery.
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by:zovoth
ID: 41885710
Greetings wondrous wizards of EE:

Many thanks for your help regarding the analysis of the minidump file... the consensus is the WinCap application, which I believe she does indeed have installed on her laptop. I shall nuke said program if it is not necessary for my friend.

May the wind be at your back and take care,

Zovoth
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LVL 98

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by:John Hurst
ID: 41885715
Thanks and I was happy to help.
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