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VMware VirtualCenter Server Service Not Starting

Posted on 2016-11-14
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Last Modified: 2016-11-17
After upgrading my VCenter SQL database, VMware VirtualCenter Server Service will not start.  Any suggestions would be appreciated.

Lipotech
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Question by:lipotech
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by:Andrew Hancock (VMware vExpert / EE MVE)
Andrew Hancock (VMware vExpert / EE MVE) earned 250 total points
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what do the Windows event logs and vCenter Server logs state ?
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by:lipotech
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The following is what I see in the logs:

Log Name:      Application
Source:        Application Error
Date:          11/14/2016 4:17:46 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PRODVC1.scbos.sc.gov
Description:
Faulting application name: vpxd.exe, version: 0.0.0.0, time stamp: 0x55de6e33
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18340, time stamp: 0x57366075
Exception code: 0xe06d7363
Fault offset: 0x0000000000008a5c
Faulting process id: 0x2328
Faulting application start time: 0x01d23ebc3582b743
Faulting application path: C:\Program Files\VMware\vCenter Server\vpxd\vpxd.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: c96d827d-aaaf-11e6-8140-40f2e9107476
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-11-14T21:17:46.000000000Z" />
    <EventRecordID>92215</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PRODVC1.scbos.sc.gov</Computer>
    <Security />
  </System>
  <EventData>
    <Data>vpxd.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>55de6e33</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.3.9600.18340</Data>
    <Data>57366075</Data>
    <Data>e06d7363</Data>
    <Data>0000000000008a5c</Data>
    <Data>2328</Data>
    <Data>01d23ebc3582b743</Data>
    <Data>C:\Program Files\VMware\vCenter Server\vpxd\vpxd.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>c96d827d-aaaf-11e6-8140-40f2e9107476</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
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Maclean earned 250 total points
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Check if the database reached its size limitations.
Also make sure the drive where the DB is hosted is not out of storage.
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by:Richardson Porto
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Please attach the vpxd.log from your vCenter server. And what kind of upgrade you did in your SQL server, just service pack or upgrade to a newer major version? If major version, this version is compatible with your vCenter and do you have a compatible SQL client compatible with the upgraded SQL server?
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by:Andrew Hancock (VMware vExpert / EE MVE)
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and can we have the vCenter Log ?
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by:lipotech
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The vCenter server certificates had expired and the log files were at the maximum limit.  After updateing the certificates and cleaning up the log files, the service started.

Thank you,

Lipotech
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