Outlook 2013 won't show recently sent messages
Posted on 2016-11-14
I have a single user in our corporate environment that can't see emails sent from Outlook in the last two weeks. Outlook DOES show emails sent from OWA and the smartphone.
- Made sure the Outlook Mail option "Save copies of messages in the Sent Items folder" is checked. I also unchecked, applied it and then re-checked it to see it "triggering" it would work but it didn't.
- Removed and created a new Outlook profile. Ensured the profile is NOT in cached Exchange mode.
- Restarted the PC (This is a XenDesktop VDA so when it reboots, the machine reverts back to a copy of the master image)
Any ideas on what else to check?