Solved

Spinning Beachball on macOS Sierra

Posted on 2016-11-14
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Last Modified: 2016-11-25
Hi, I've used Mac OSs all the way back to Snow Leopard. I've NEVER had any problems with any of them. I recently upgraded to macOS Sierra...what a HUGE MISTAKE!!!

Now almost on a daily basis I'm getting the infamous "spinning beachball", which forces me to hard shutdown and restart. I've tried clearing the PRAM, but it still persists.

It happens some times when I try to upgrade software in the AppStore. It also happens sometimes when I'm browsing.

My machine is not a scrawny machine. -- It has 3.4 GHz intel Core i7 processors; 32 GB of RAM and an NVIDIA GeForce GTX 680 MX 2048 MB video card, so I'm not lacking on the hardware side. This also didn't happen with ANY of the other OSs. -- I attribute the problem to Sierra.

Has anyone experienced this? Is there a solution? Does anyone know why the dreaded beachball halts what I'm doing and doesn't go away?

How can I solve or at least troubleshoot my problem?

Thank you,
Fulano
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Question by:Mr_Fulano
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8 Comments
 
LVL 38

Expert Comment

by:Gerwin Jansen, EE MVE
ID: 41887432
I experience this once and a while, usually right after getting the mac out of suspension. It is probably just busy then getting network connections up and running. This happens in Finder only. Reverting back to El Capitan would be something worth trying, to rule out a possible hardware issue.
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Author Comment

by:Mr_Fulano
ID: 41887460
Hi Gerwin, my issues happens a lot. I have noticed that it happens every time I try to download the new software for my HP printer. I think I'm going to delete the current software and download the drivers from the HP web site. Perhaps the old drivers are not compatible with Sierra.

I'm going to try that and let you know.

How do I get rid if the "new HP software" in the AppStore application that keeps telling me I need to upgrade?
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LVL 38

Assisted Solution

by:Gerwin Jansen, EE MVE
Gerwin Jansen, EE MVE earned 200 total points
ID: 41887503
Incompatible software would have been listed during the upgrade to Sierra. I saw at least one application that wasn't compatible.

Removing the printer would likely also remove the driver.
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LVL 9

Assisted Solution

by:davidanders
davidanders earned 150 total points
ID: 41888672
EtreCheck is a free diagnostic for Macs.  https://etrecheck.com/
I would suggest running it.
A RAM test may be reasonable idea.  https://support.apple.com/en-us/HT202731
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LVL 29

Assisted Solution

by:serialband
serialband earned 150 total points
ID: 41890070
When did you upgrade to Sierra?  How soon after did you experience issues?

You've cleared the PRAM, but have you cleared the SMC?

To clear the SMC:
Turn of you Mac, unplug power, then Press and hold the power button.

Have you tried booting into recovery mode, then run Disk Utility, then run First Aid?

If those don't work, have you tried reinstalling OS X?  You can reinstall the system OS without overwriting data.  Just don't delete the partition and restore the OS onto the existing partition.  That may clear up some possibly corrupt system files.
0
 

Accepted Solution

by:
Mr_Fulano earned 0 total points
ID: 41895302
Hi All, I think I may have solved the problem...I noticed that every time the "spinning beachball" came on the scene, I also had an update in the AppStore. That update was always the HP Printer Software 5.0 Update for my HP 8600. The problem was that I had already performed that update. So, each time I tied to update...I got the spinning beachball and an unresponsive computer. The update also never completed. It just said...Installing...Calculating and stayed there forever...

So, I did some internet searching and found that I needed to clear the Library cache for the AppStore. After doing that...no more HP update issues AND no more spinning beachball.

I am going to split the point 3 ways giving Gerwin Jansen a bit more, because Gerwin came tried to help in a couple of different posts.

I do thank you all for your help!
Fulano
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LVL 38

Expert Comment

by:Gerwin Jansen, EE MVE
ID: 41895433
You're welcome and thanks ;)
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Author Closing Comment

by:Mr_Fulano
ID: 41901385
Thank you all for the help.
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