Greetings wise wizards of EE:
I'm helping a friend with a rather "humble" (i.e.: crappy) Acer all in one Windows 10 desktop computer. She has very little demand of this machine, just general surfing, e-mail and a game of solitaire or two.
She was having trouble reaching the desktop (the User splash screen & the animated circle of dots would never progress to a desktop), but upon my arrival, her machine booted up normally. I then noticed that her audio wasn't working, and in the Device Manager the sound hardware was producing a driver error message. I both tried to update the audio driver via the automatic update utility in the Device Manager, as well as downloaded and tried to run the Acer audio driver installation software from this machine's Acer support web page.
During both attempts, the dreaded Windows 10 Blue Screen of Death appeared... I don't actually know if attempting to solve the audio issue is what generated the BSOD, or it if was simply a matter of timing... however, I was able to reboot and copy the Minidump files that were generated, which I now attach to this message.
I now request an analysis of the attached Minidump files. Though I am grateful for any response, I would ask specifically for an analysis of the attached Minidump files, rather than just general maintenance or security advice, so that I can tackle the issue directly.
My many thanks in advance,